Sr. Manager, Business Operations

About the role

The Senior Manager, Business Operations of the Business Transformation & Systems Management team at Universal Pictures Home Entertainment (UPHE) drives operational excellence by leading process innovation, optimizing workflows, and partnering with cross-functional teams.

Responsibilities

• Partner with business and technology leaders to align systems, processes, and operational priorities, ensuring business needs are clearly defined, understood, and actionable
• Translate strategic objectives into executable plans, coordinating cross-functional teams, managing dependencies, and driving aligned delivery across initiatives
• Support leadership decision-making through data-driven insights, operational and system analysis
• Lead end-to-end project management for cross-functional transformation initiatives, including scope definition, timelines, dependency tracking, risk mitigation, and stakeholder communication, ensuring on-time and on-budget delivery
• Manage multiple concurrent projects across systems, process, and operational initiatives, balancing priorities while maintaining delivery quality and business impact
• Establish KPIs and documentation to monitor performance and drive continuous improvement
• Manage issue and defect resolution with a focus on root-cause and long-term solutions
• Manage assigned operational systems and enhancements across the technology roadmap, partnering with stakeholders to define requirements, prioritize features, and ensure solutions support current business needs while enabling long-term scalability and flexibility
• Partner with Operations & Technology to support automation and scalable platform solutions, identifying opportunities to streamline workflows, reduce manual effort, and improve system reliability while aligning technical delivery with business priorities
• Ensure system adoption, stability, and operational readiness by coordinating testing, release planning, and post-launch support, monitoring performance and issues, and driving continuous improvement through feedback and data-driven insights
• Support vendor engagement including SOW execution and performance oversight, assisting with scope definition, milestone tracking, issue resolution, and ensuring vendor deliverables meet quality, timeline, and budget expectations
• Mentor junior team members or contractors as applicable, providing guidance on project execution, system knowledge, and best practices while fostering accountability, professional growth, and team collaboration
• Support change management, training, and communication efforts, developing documentation, training materials, and stakeholder communications to ensure smooth adoption of new systems, tools, and processes across global teams

Qualifications

• Bachelor’s degree required
• Minimum 7 years of experience in business operations, transformation, or systems management within entertainment, media or a related industry
• Strong project management, communication, and cross-functional collaboration skills
• MBA or equivalent experience preferred
• Experience with operational systems or digital supply chain workflows
• Familiarity with Lean, Six Sigma, Agile, PMP or process improvement methodologies