Sr. Manager, Business Operations

For our client, we are seeking a Sr. Manager, Business Operations to join the team of a leader in the Enterprise Technology space. This role will own key operating rhythms and planning processes that support a fast-scaling organization. The position is focused on translating business goals into clear financial and operational plans, with close partnership across leadership teams to improve decision-making and execution. It is well suited for a highly analytical operator who can influence senior stakeholders and turn data into actionable insight. The role will also help build scalable reporting and review frameworks that strengthen visibility into performance, efficiency, and service delivery. In addition, this leader will support cross-functional operational programs and use modern AI-enabled tools to improve modeling, reporting, and workflow automation. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $119,000 – $180,000 annually Responsibilities Own the annual operating plan for the Support organization from start to finish Model and pressure-test strategic levers including headcount and cost to serve Manage the cadence for monthly and quarterly business reviews, ensuring executive insights are clear Develop self-serve reporting frameworks for operational metrics and effectiveness Collaborate with Support leadership on operational programs for improved efficiency and experience Utilize AI tools regularly for enhanced modeling and reporting capabilities Champion the organization’s culture and values as the organization scales globally Qualifications 10+ years of experience in business operations, strategic finance, or related fields Bachelor's degree from a 4-year accredited university Proven experience owning annual operating plans or multi-quarter planning processes Experience building complex operating or financial models for senior leadership decision-making Demonstrated ability to lead executive business reviews from metric definition to follow-through Strong analytical skills for sourcing and interpreting large datasets with tools like Tableau or SQL Familiarity with AI tools for analysis and workflow automation Benefits Flexible remote working environment tailored to team needs Professional development stipend for continuous learning Comprehensive health benefits and parental leave plans Performance bonuses and equity options for eligible roles A culture fostering rapid career advancement and opportunities to make an impact Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.