Sr. Manager, Product Owner II, Contact Center Business Intelligence & Analytics

About the role

The Product Owner II is responsible for ensuring a development team or multiple teams are delivering customer-focused product increments. This includes aligning with senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing customer feedback.

Responsibilities

• Align with senior management to support the delivery of a product vision
• Create and maintain a product backlog and continuously re-prioritize user stories for maximum customer or end user value
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Review performance analytics and recommend strategies to enhance the customer or end user product experience
• Participate in scrum or Kanban events, express new ideas for improving product value or delivery efficiency, and share with leadership as appropriate
• Proactively engage business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Manage defect management and prioritization

Requirements

• Undergraduate degree and/or product certificate required
• Graduate degree preferred
• 10+ years relevant experience
• 5-7 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Qualifications

• 5-7 years as a Product Owner or Agile related delivery experience
• 5 + years of experience in leading in early assessment of new work to inform prioritization
• 5 + years of experience in identifying product/capability performance measurements and partnering with business intelligence and analytics experts to ensure the US contact center has effective insight data and analysis tools
• 5 + years of experience in establishing formal rigor for evaluating product performance (e.g., scorecards, trend reviews, and deep dives)
• Extensive experience in presenting the financial narrative for our product group (costs and benefits) to ensure strategic investments translate into meaningful client and colleague improvements and return on equity for TD.
• Certified Scrum Product Owner (CSPO) certification and project management experience is preferred
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery is preferred

Skills

• Leadership in people management
• Deep expertise in a complex field
• Expert knowledge of Agile/Scrum processes, roles, and practices
• Specialized product development support
• Advisory services to executives, business segment leaders, and governance
• Anticipating emerging business trends and regulatory/risk issues
• Solving unique and ambiguous problems with broad impact
• Innovative thinking to develop new solutions
• Technical or functional direction and resource allocation
• Engaging stakeholders to take action; serving as a source of expert advice, influencing change; framing information in a broader organizational context
• Providing leadership guidance, making recommendations, and collaborating with business to ensure solutions meet the business needs on a complex project or program

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$115,440 - $186,160 USD

Schedule

40 hours per week