Sr. Manager of IT

Job Summary

The Sr. Manager of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. This is a senior technology role serving as the internal authority on systems, security, and technology investment.

Major Responsibilities

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).

• IT Operations & Infrastructure

  • Manage company-wide IT operations across all program locations
  • Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning
  • Manage Microsoft 365 administration and identity and access management
  • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms
  • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans
  • Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap

• Cybersecurity & Compliance

  • Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF); conduct or commission an annual HIPAA Security Risk Assessment and maintain a tracked risk register
  • Administer security solutions including MDR/XDR, email security, and DNS filtering
  • Design and enforce identity and access controls including RBAC, Privileged Identity Management (PIM), MFA, and Conditional Access policies
  • Own data protection controls including endpoint encryption, data in transit (TLS/IPsec), and DLP policies covering ePHI and sensitive patient data
  • Maintain and exercise a documented incident response plan; serve as internal IR coordinator and primary communicator to leadership
  • Ensure HIPAA and 42 CFR Part 2 compliance across all technical safeguard domains; produce annual compliance summary for leadership and legal counsel
  • Vendor Management
  • Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership
  • Monitor IT Vendor SLA performance; escalate and enforce contractual remedies when thresholds are missed
  • Evaluate and recommend technology vendors, systems, and platforms
  • Manage IT contracts, renewals, and technology budgets

  • Salesforce Platform Administration

    • Serve as Lightfully's internal Salesforce administrator and primary platform owner, supporting admissions, census management, utilization review, and business development use cases
    • Manage user provisioning, profiles, permission sets, roles, and security settings; enforce data access controls and field-level security aligned to HIPAA requirements
    • Build and maintain flows, process automations, validation rules, reports, and dashboards supporting admissions, utilization review, and business development workflows
    • Serve as primary liaison to Salesforce support, implementation partners, and third-party vendors integrated with the platform
    • Support new acquisition onboarding onto the Salesforce platform; manage sandbox environments, change management, and release processes
    • Partner with clinical operations and admissions leadership to translate business requirements into platform configuration and enhancements

  • Clinical Systems & EHR Management

    • Serve as the internal IT owner for the Kipu EMR platform; manage system configuration, user access, integration points, and vendor relationship
    • Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting
    • Support and troubleshoot clinical technology across IOP/PHP program locations including telehealth platforms and patient-facing systems
    • Own the clinical platform roadmap; evaluate EHR enhancements, integrations, and potential migration decisions in partnership with clinical and operations leadership
    • Maintain connectivity and data flow between Kipu, Salesforce, and downstream reporting or billing systems

  • Call Center Technology

    • Administer and support the organization’s call center technology stack including ACD/IVR platforms, call routing, voicemail, and auto-attendant configuration
    • Manage integrations between the call center platform and other systems to support admissions and patient access workflows
    • Monitor call center system performance and uptime; coordinate with telecom vendors on issue resolution

  • User Support

    • Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation
    • Support employee onboarding and offboarding including device setup, account provisioning, and access deprovisioning across all platforms

  • Strategic Technology Leadership

    • Develop scalable IT strategies to support company growth and acquisition activity
    • Prepare and present IT reporting for executive leadership including technology KPIs and security posture summaries
    • Own the annual IT budget: develop technology investment plan, track spend against plan, and identify cost optimization opportunities
    • Own data and reporting infrastructure; oversee analytics and business intelligence initiatives
    • Identify opportunities for automation, workflow efficiency, and AI-assisted tooling across admissions, clinical operations, and back-office functions

  Specific Skills/Competencies

  • Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org
  • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID
  • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies
  • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable
  • Experience administering call center technology; familiarity with Salesforce CTI integration preferred
  • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management
  • Strong troubleshooting, vendor management, and executive communication skills
  • Able to communicate effectively in English, both verbally and in writing.
  • Able to communicate and write clearly and professionally is required.
  • Able to maintain confidentiality.
  • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

  Physical Requirements

  • Able to communicate with individuals over phone, electronic correspondence, and in-person.
  • May need to ascend and descend stairs during site visits, most locations are multiple-story facilities, may require going up and down stairs.
  • Ability to operate in occasionally noisy environments.
  • May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
  • Able to work for prolonged periods sitting at a desk and working on a computer.

  Mental/Social Requirements

  • Must be able to demonstrate working effectively with and show respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
  • Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
  • Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
  • Utilize professional communication when addressing issues with clients or staff.

  Other Information

  • Must pass extensive background check.
  • Must meet criteria of our auto use policy, including driving a vehicle and possessing valid Driver’s License.
  • This is a remote position and requires the ability to perform all duties and responsibilities at home.

  Qualifications

  • Bachelor's degree or equivalent experience, required; Master's degree preferred.
  • 7+ years of experience in a clinical healthcare environment.
  • At least 3 years IT management experience.

  Pay Range

  $130,000-$170,000 annually.

  Benefits

  • Competitive compensation
  • Medical, dental, and vision insurance
  • Paid time off
  • Self-care days
  • 401(k) plan
  • Employee assistance program (EAP)
  • A supportive, mission-driven culture that values authenticity, connection, and integrity