Sr. Manager, IT

Responsibilities

• Design, develop, and implement IT systems, policies, and operational goals that support both organizational and departmental needs.
• Provide senior-level leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and service delivery models.
• Led, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities; establish clear performance expectations and conduct regular evaluations.
• Oversee staffing functions including workforce planning, recruitment, hiring, onboarding, and HR-related processes in alignment with university policies.
• Act as a primary liaison between IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer satisfaction.
• Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands-on technical role (systems administration) as needed.
• Ensure adherence to IT best practices, ITIL processes, and standardized workflows to improve service delivery, consistency, and operational efficiency.
• Manage and maintain asset lifecycle processes, including purchasing, inventory control, auditing, and equipment tracking for all supported departments.
• Oversee procurement activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support agreements.
• Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on compliance metrics and remediation efforts.
• Manage and support Mobile Device Management (MDM) and endpoint management solutions to ensure secure, standardized device configurations.
• Develop and maintain clear technical documentation, knowledge base articles, and process guides to support staff and promote consistency.
• Collaborate with leadership to align IT services with strategic priorities, financial planning, and long-term operational goals.
• Support and model a culture of accountability, organization, and thoroughness, ensuring accuracy and consistency across all team functions.
• Participate in an on-call rotation and remain available outside standard business hours to support critical client and operational needs.
• Travel on and off campus as required using a personal vehicle.

Qualifications

• Senior Manager, Information Technology Management : Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.
• 15 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.
• Atrium, CCure and RS2 experience.