Sr. Manager, IT Development

About the role

The Sr Manager of Application Services plays a critical role in enhancing customer and technical collaboration while delivering all application development through a Platform and Technology Product Operation Model. Reporting to the Director, IT Product Management, this role ensures successful delivery of engineering outcomes across platform or technology product teams, coordinating technical scope, timelines, and team velocity.

Responsibilities

• Manage staffing, including recruiting and hiring new team members as needed, based on assessments of the talent of the existing team’s talent and the labor needs
• Be responsible for overall implementation of departmental goals and objectives
• Manage control of activities such as systems design and analysis, applications and systems programming, database management, network systems, telecommunications, and data processing operations
• Build and grow talent; support your team through encouragement and by example
• Implement strategic direction for the project, business unit or function as part of senior management team
• Owns end-to-end delivery status, ensuring transparency, accountability, and timely updates across stakeholders
• Collaborate closely with external vendors, as well as internal product and engineering leads to coordinate and manage delivery when third-party solutions are part of the implementation
• Collaborate with Product and Engineering Leads to scope, prioritize, and sequence work
• Remove blockers and ensure delivery stays aligned with roadmaps and business outcomes
• Monitor KPIs and delivery metrics; recommend adjustments as needed

Qualifications

• Requires a bachelor's degree or equivalent experience
• Requires at least 10-year prior relevant experience, including 4 years of management experience
• Requires strong understanding of Agile delivery models and backlog management
• Requires ability to manage multiple complex workstreams and successfully interact with all levels of management
• Requires understanding of advanced management approaches such as scheduling for internal & external resources, prioritizing across competing requests, budget management and oversight, coaching & mentoring direct reports, risk management, and delegation
• Requires excellent verbal / written communication, collaboration, analytical and presentation skills
• Desired experience with AI/ML concepts and tools
• Desired expertise in best-practices process improvement or project management processes