Sr. Manager, IT- Product Development

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

About the Role

Sr. Manager, Product Development – Final Mile Solutions provides strategic leadership in developing and delivering advanced final-mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final-mile initiatives and ensuring alignment with organizational goals. The Sr. Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last-mile networks.

Responsibilities

• Define, own, and communicate the strategic vision and roadmap for final-mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.
• Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final-mile systems.
• Drive market and user research initiatives, maintaining a deep understanding of final-mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last-mile execution, delivery tracking, and real-time exception management.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical final-mile product and implementation milestones.
• Oversee final-mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.
• Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new final-mile technology investments (routing optimization, delivery visibility, capacity, and customer communications).
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption of final-mile solutions across sites, markets, and partner networks.
• Continually analyze delivery processes, gather operational requirements, and recommend enhancements that improve on-time performance, cost per stop, capacity utilization, driver productivity, and customer satisfaction.
• Support the Sales and Account Management teams by presenting final-mile capabilities and the delivery technology roadmap to current and prospective clients, differentiating our final-mile solution in the marketplace.

Requirements

• Track record of delivering transformative transportation and final-mile delivery solutions.
• Proven leadership experience in cross-functional product and technology teams, with a focus on transportation/final-mile platforms (e.g., routing & dispatch, delivery visibility, proof of delivery, and carrier/3PL integrations).
• Exceptional communication, presentation, and stakeholder management skills at all organizational levels, including executive leadership and client C-suite.
• Highly analytical mindset with strong business acumen and expertise in delivery process optimization, routing/capacity planning, KPI design (on-time, cost per stop, NPS/CSAT), and continuous improvement methodologies.
• Deep knowledge of Agile processes and principles, and ability to instill Agile best practices in large, distributed teams.
• Expertise in developing and interpreting customer delivery journeys, driver/dispatcher workflows, personas, and business process documentation for last-mile operations.
• Excellent organizational and time management skills; adept at managing multiple priorities and projects simultaneously.
• Ability to build strong, collaborative relationships with internal and external stakeholders (IT, transportation/delivery operations, leadership, vendors, carriers/3PLs, and clients).

Qualifications

• Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.
• Minimum 5 years’ experience as a Product Owner or Product Manager for transportation and/or final-mile delivery technology (routing/dispatch, delivery visibility, proof of delivery, customer communications, or last-mile platforms).
• Minimum 5 years in a managerial role.
• Certification in Product Ownership, PMP or Agile methodologies preferred.
• Comprehensive understanding of the transportation and final-mile product lifecycle, delivery operations, and industry best practices.
• Advanced proficiency with Microsoft Office Suite and working knowledge of relevant transportation technologies (TMS/OMS integrations, carrier/3PL connectivity, route optimization, mobile delivery applications, telematics, and customer tracking platforms).
• Experience working with distributed and remote teams, as well as direct client engagement.
• Excellent written and verbal communication skills with executive presence.
• Strong attention to detail and quality assurance in all deliverables.

Supervisory Responsibilities

This job has supervisory responsibilities.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Travel

Up to 25% travel required to delivery sites/terminals, client sites, carrier/3PL partner locations, vendor meetings, and industry conferences.

Working Conditions

• Hybrid office/field environment; periodic visits to active delivery operations required for implementation, training, user feedback, and stakeholder engagement.
• Noise level in the work environment varies from moderate (office) to loud (delivery terminals, docks, and yard environments).
• Hybrid – Minimum 3 days a week in office.

Physical Demands

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – Over 1/3 to 2/3 Time
• The employee must occasionally lift and/or move up to 20 pounds during site visits or system implementations.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity: Sufficient for frequent handling of documents and digital devices, and for interacting with operational and mobility applications.

Special Vision Requirements: Close vision and ability to adjust focus, with occasional need to observe warehouse operations at a distance.