Sr. Manager of Enablement

The Opportunity

We're scaling fast, and the infrastructure behind how our Care Coordination team learns, ramps, and maintains quality needs to scale. We need a builder to own the architecture of learning and quality at Honeydew from the ground up — someone who can turn ad hoc onboarding and reactive QA into a system that scales to 60,000+ patients and beyond.

What You'll Build (Your First 6 Months)

• A continuous training program with measurable information retention — targeting a 25% improvement over baseline.
• A modernized QA function, evaluated against AI-assisted tools and processes, so QA becomes an accurate reflection of a Care Coordinator's real performance.
• A new hire onboarding program cut from 6 weeks to 4 — without sacrificing new hire sentiment or readiness.

How You'll Make an Impact

• Design and scale a structured onboarding academy and ongoing skill-development curriculum — shifting from time-based training to competency-based progression.
• Build and own a QA framework with clear KPIs, closing the loop so audit findings become fast, targeted coaching rather than delayed scorecards.
• Partner with Care Coordination leadership to surface frontline feedback and training needs, and with Product/Engineering to keep training current as workflows change.
• Build the systems and dashboards that let leadership catch quality and performance issues proactively, not after the fact.

The Non-Negotiables

• 5+ years in learning & development, quality assurance, or workforce performance leadership.
• Demonstrated experience building structured programs from the ground up.
• Experience leading or designing QA frameworks with measurable KPIs, and tying training programs to performance outcomes.
• Experience leading managers or senior ICs.
• Strong data fluency and comfort building or interpreting performance dashboards.

The Nice-to-Haves

• Deep understanding of compliance, documentation standards, and regulatory risk in healthcare
• Healthcare operations, telehealth, or multi-state healthcare experience
• Background in adult learning theory or instructional design
• Experience partnering with product teams to build in-house solutions
• Leverage, Six Sigma, or process improvement training
• Experience building certification or competency-based progression programs
• Exposure to AI-driven learning tools or knowledge systems
• Experience scaling teams in high-growth startups, including call center or support teams