Manager, Enablement

About Our Client:The organization operates within the talent development and workforce enablement sector, addressing the challenge of aligning member-facing teams with effective knowledge, training, quality assurance, and workforce management practices. It supports large-scale employers by enhancing the performance and accuracy of cross-functional teams, aiming to improve employee satisfaction and operational outcomes. About the Opportunity:The MANAGER, ENABLEMENT leads the strategic development and daily operations of the Member-Facing Enablement function within Member Operations. This role focuses on managing a team responsible for knowledge management, training, quality assurance, and workforce management to drive improvements in team accuracy, training effectiveness, and overall member experience. The position requires autonomous management of multiple programs and initiatives, ensuring priorities align with organizational goals and operational efficiency. Responsibilities:Lead and manage a team of leads across knowledge management, training, quality assurance, and workforce management.Set clear expectations, coach team members, and drive measurable results.Make people-management decisions including goal setting, performance reviews, development plans, and promotions.Establish and maintain the enablement function's operating rhythm with regular reviews and planning.Manage multi-lane programs and projects through all phases from intake to measurement.Maintain and improve measurement frameworks and reporting for leadership visibility.Translate complex member-facing systems into enablement priorities.Identify causes of underperformance and reallocate resources accordingly.Sponsor process and tooling improvements, including AI-enabled automation.Represent enablement in cross-functional initiatives and manage stakeholder communication. Requirements:Minimum three years of direct people-management experience in enablement, training, knowledge management, quality assurance, or operations strategy.Experience leading complex cross-functional programs from start to finish.Ability to manage multiple initiatives independently and adapt to ambiguity and change.Data-driven approach to diagnose performance issues and adjust focus.Understanding of complex member or customer-facing systems and ability to translate them into practical priorities. Additional experience preferred:Managing senior individual contributors or process owners across multiple disciplines.Experience with AI-enabled content or process automation.Developing or maintaining metrics and scorecards for leadership.Familiarity with tools such as Guru, Zenarate, Assembled, Salesforce, Looker, Asana, or Jira. Pay Range and Compensation Package:The role offers a base salary ranging from $97,800 to $142,050 and includes stock options.Compensation is based on experience, competencies, and internal equity. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.