Sr. Manager of Critical Operations

About the role

As Senior Manager of Critical Operations, you own the day-to-day performance of the operating portfolio. You are responsible for keeping critical infrastructure running, ensuring uptime, incident response, maintenance execution, and operational cost performance, and maintaining a consistent standard of operational discipline across the teams you lead.

Responsibilities

• Own uptime and reliability across all data centers, holding the operating portfolio to a consistent standard.
• Own maintenance execution and effectiveness, ensuring work is planned, prioritized, and completed to standard.
• Manage operational cost performance, balancing reliability and efficiency in day-to-day decisions.
• Maintain consistency of operational standards and practices across teams and shifts.
• Lead incident command and resolution, coordinating cross-functional response during major events, and capturing lessons learned to reduce recurrence.
• Make and own operational decisions, applying customer-driven constraints to operations, and escalating only when trade-offs materially affect enterprise strategy.
• Lead and develop the team, setting clear expectations, managing performance, and building the bench strength needed for resilient 24/7 operations.
• Drive alignment across functions through consensus where feasible and with authority where required.

Requirements

• 10+ years in critical facilities, data center, or mission-critical operations, including 4+ years leading operational teams.
• Proven track record owning uptime, reliability, and maintenance outcomes in a 24/7 critical environment.
• Strong incident command experience with the ability to lead calmly and decisively during high-pressure events.
• Sound operational judgment, with the ability to balance standards and discipline against real-world execution and cost.
• Ability to make timely, clear decisions under conflicting input without constant escalation.
• Strong cross-functional collaboration skills, with the ability to drive alignment through consensus and authority as the situation requires.
• PREFERRED: familiarity with reliability modeling, maintenance optimization, and SOC/regulatory/customer security requirements; experience supporting hyperscale or power generation clients.

Qualifications

• Education: Bachelor’s degree in engineering, Operations, or a related field; equivalent operational experience considered.

Skills

• Operational leadership skills
• Decision-making under pressure
• Team management and development
• Collaboration across functions
• Incident command and resolution
• Reliability and maintenance optimization

Benefits

• Competitive benefits package including robust health benefits and a 401(k)-company contribution
• Unlimited PTO
• RTD ECO pass or parking reimbursement
• Hybrid working environment
• Team building and educational opportunities

Pay

• Base salary range: $115,728.75 - $176,980.11

Schedule

• Full-time