Sr. Manager, Marketing Project Operations

Responsibilities

• Facilitate project completion by coordinating team activities.
• Build and manage a team of project managers, setting clear standards for integration.
• Oversee and manage project progress and alignment with departmental and organizational goals.
• Coordinate multiple project management members across numerous simultaneous projects.
• Support the delivery of system-wide marketing initiatives.
• Oversee and lead necessary staff and stakeholders to set project scopes and develop project plans.
• Monitor project risks and scope creep, identifying and presenting solutions to management.
• Compare budgetary and timeline restrictions, ensuring the brand is followed and researching innovations to improve project quality.
• Develop personnel and operational budgets and monitor spending to maximize cost-effectiveness.
• Produce financial and operational reports as requested.
• Provide feedback on employee performance and track progress.
• Train and educate on project management tools and systems as needed.
• Report and update the Director on team progress and processes.
• Collaborate with Process Improvement and Business Support functional areas to justify and prioritize Automation projects.
• Work with the Quality Audit, Training, and Education team to implement automations and train citizen developers.

Qualifications

• Strong process and organizational skills, with a customer service and relationship management orientation.
• Excellent communication skills (verbal and written), flexibility, and adaptability to change.
• Able to evaluate project team readiness and recommend necessary training.
• Experience in project management principles and their successful application.
• Understanding of business needs and ability to make informed decisions.
• Ability to conduct research, analyze data, and solve problems.
• Experience leading and collaborating with cross-functional teams and external parties.
• Conceptual knowledge of project management tools and methodologies.
• Proficiency in Microsoft Office Suite.
• Attention to detail and ability to organize and synthesize information.
• Understanding of healthcare administration and marketing principles.
• Excellent judgment, interpersonal skills, and ability to establish strong relationships.
• Bachelor's degree in a relevant field or equivalent experience.
• 10+ years of related project management experience, with 5+ in healthcare and/or marketing.
• Experience in healthcare marketing leadership, mentoring project managers, and working with diverse teams.
• Management experience or equivalent.
• Project Management Professional (PMP) certification preferred.