Sr. Manager, In-Store S&O

About Our Client

The organization operates within the technology and logistics industry, helping empower local economies by connecting consumers and merchants through seamless delivery and commerce solutions. Its platform extends beyond food delivery to support a broader marketplace for goods and services. As a rapidly growing technology company, it provides opportunities to solve emerging business challenges and shape the future of local commerce.

About the Opportunity

The Sr. Manager, In-Store Strategy & Operations drives growth within the Reservations Marketplace by developing and operationalizing merchant growth strategies. This role serves as a bridge between Strategy & Operations, Merchant Success, Marketing, and Product teams, creating scalable growth playbooks and enabling consistent execution. The position plays a key role in expanding the organization’s in-store presence and identifying new opportunities to grow the business.

Responsibilities

• Develop and implement strategies to increase merchant reservations and drive marketplace growth.
• Translate complex and ambiguous business challenges into clear, actionable plans.
• Design repeatable processes and growth playbooks that enable consistent execution.
• Enable cross-functional teams to successfully execute merchant growth initiatives.
• Collaborate with internal and external partners to develop and launch new use cases.
• Identify high-impact opportunities and develop solutions that strengthen in-store business.
• Analyze merchant needs, business performance, and market opportunities to inform strategic priorities.
• Communicate recommendations, progress, and results effectively to senior leadership.
• Lead and develop high-performing teams while fostering accountability and innovation.

Requirements

• 7+ years of experience in strategy, operations, consulting, investment banking, or high-growth technology environments.
• Experience launching, scaling, or operating new products, marketplaces, or business lines.
• Agile, action-oriented approach with the ability to move initiatives from strategy to execution.
• Strong problem-solving skills and ability to navigate complex, ambiguous challenges.
• Excellent communication and presentation skills with senior leadership.
• Proven experience building, managing, and developing high-performing teams.
• Customer-focused mindset with an understanding of merchant economics and business needs.
• Strong analytical and strategic thinking skills.
• Proficiency in leveraging AI tools to support problem-solving, analysis, and operational efficiency.

Pay

U.S. base salary range of $170,000–$250,000, depending on skills, experience, qualifications, and location. Compensation includes base salary and potential equity grants.

Benefits & Perks

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Commuter benefits match.
• Paid time off and paid sick leave.
• Wellness benefits.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.