Sr. Manager, Grocery Delivery, NA Grocery Delivery

Key job responsibilities

• Define and execute the delivery performance roadmap for the US Sub Same Day Grocery network, setting goals and tracking progress against cost and quality targets.
• Lead, coach, and develop a team of supply chain managers, establishing clear priorities and creating mechanisms for accountability and professional growth.
• Design and refine driver scheduling, routing, and assignment strategies to optimize delivery throughput and cost efficiency across the store-based delivery model.
• Build and maintain frameworks for exception management, andons, and alerting to enable rapid response to delivery disruptions.
• Develop business cases to evaluate trade-offs between cost, speed, and quality, influencing senior leadership on investment priorities and performance standards.
• Create and own reporting mechanisms that surface key performance trends, risks, and opportunities to senior leadership.

Basic Qualifications

• 7+ years of team management experience
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience defining program requirements and using data and metrics to drive improvements
• Experience owning program strategy and end to end delivery
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience managing teams of 6 or more