Manager, Program Management – Grocery Delivery, NA Grocery Delivery

Key job responsibilities

• Define and execute the delivery performance roadmap for the US Grocery FC network, setting goals and tracking progress against cost and quality targets.
• Lead, coach, and develop a team of six, establishing clear priorities and creating mechanisms for accountability and professional growth.
• Design and refine driver scheduling, routing, and assignment strategies to optimize delivery throughput and cost efficiency.
• Build and maintain frameworks for exception management, andons, and alerting to enable rapid response to delivery disruptions.
• Develop business cases and conduct analyses to evaluate trade-offs between cost, speed, and quality across the delivery network.
• Drive cross-functional initiatives with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, and Technology partners, aligning stakeholders from scoping through execution.
• Create and own reporting mechanisms that surface key performance trends, risks, and opportunities to senior leadership.
• Identify and implement scalable process improvements that reduce defects and improve the end-to-end customer delivery experience.

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership