Program Manager, Delivery Excellence, NA Grocery Delivery

Key job responsibilities

• Analyze delivery defect data to identify trends, root causes, and opportunities for structural quality improvement
• Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience
• Partner with Operations, Product, and Technology teams to implement process improvements and system enhancements
• Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues
• Support strategic initiatives to reduce complete delivery failures, late deliveries, and other quality-impacting defects
• Create and present business reviews, goal updates, and quality deep-dives to leadership

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually