Sr. Manager, Gateway Clearance (LCB)

About the Role

As a Sr. Clearance Manager, you will ensure compliance with Customs and Participating Government Agencies while driving efficiency in the day-to-day operations of our Clearance Agents. Reporting to the Senior Director, Clearance, this position provides overall operational oversight and people leadership within the Clearance team. You will contribute to strategy development, drive organizational change initiatives, and deliver consistent team performance and service quality in a high-volume environment.

Responsibilities

• Contribute to the development of strategy and translate it into actionable plans
• Coach and develop people leaders to ensure consistency in performance across large teams
• Drive improvement initiatives and optimize processes for multiple teams and locations
• Lead project participation, implementation, and change management
• Manage customer relationships and handle complex escalations with broader or high impact
• Influence and build relationships within the department and cross-functionally
• Oversee workflow and processes across multiple locations to ensure team production, service levels, and quality standards while proactively identifying trends and addressing issues
• Partner with entry teams to align regulatory changes (e.g., commodities scope, disclosures), productivity targets, and system-related matters
• Manage team performance using reporting tools, translating data into actionable insights, and fostering a proactive operational culture

Requirements

• 8+ years of progressive leadership experience in a customs, freight, or logistics environment
• Proven track record in people management, including performance management and talent development
• Strong understanding of customer contact operations and entry clearance workflows
• Comfortable in a customer-facing capacity — able to manage relationships and handle escalations professionally
• Strong people leadership with the ability to balance strategic execution with daily operational needs
• Operationally focused with the ability to maintain oversight across a high-volume production environment
• Proactive and trend-oriented — identifies patterns in performance data and acts ahead of issues
• Effective communicator across internal teams and external customers at varying levels of seniority
• Strategic planning skills, including managing regulatory changes, shifting priorities, and workflow optimization

Qualifications

• High school diploma required
• Bachelor's degree required — Logistics, Supply Chain, Business, or related field
• Customs or freight forwarding operational background strongly preferred
• Customs Brokerage License required

This is an office-based role with regular floor presence and up to 25% travel to multiple locations. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements.

Benefits

• Competitive pay
• Bonus/Incentive programs
• Retirement savings — 401K with company match
• Medical, dental, vision, and well-being programs
• Tuition reimbursement
• Generous paid time off — starting at 4 weeks (for both part-time and full-time employees)
• Paid leave
• Employee discount program
• Employee Assistance & Work Life Program
• Outstanding training opportunities