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Jobs · Management · Kentucky

Manager, Gateway Clearance (LCB)

DHL Express · Erlanger, KY · 1 mo ago
ManagementFull-time

Key Responsibilities

  • Provide expert advice to both internal and external customers
  • Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
  • Actively seek out, develop and implement process improvement opportunities for the business
  • Ensures all policies and procedures are consistently administered
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
  • Maintains meeting key performance indicators and targets
  • Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles
  • Ensures performance planning, coaching, and evaluation occurs per policy

Skills & Qualifications

  • U.S. Customs Broker License required
  • Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
  • Demonstrated success in leading, supervising, managing, motivating and developing staff
  • Ability to plan, organize and manage multiple tasks and set priorities
  • Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
  • General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
  • Ability to write reports, business correspondence, and procedure manuals
  • Proficiency in Excel, Word and Power Point

Anticipated Schedule

Sunday - Thursday, 9:00 a.m. - 6:00 p.m.

Employee Benefits & Incentives

  • Competitive Pay
  • Bonus/Incentive Programs
  • Retail Savings – 401K with company match
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities

About the Role

DHL Express believes we can connect people to improve their lives through global commerce. That belief happens with our motivated people, delivering great service quality with our goal of loyal customers. The Customs Clearance Manager is a key element of our vision and our direction.

Qualifications

U.S. Customs Broker License required. Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role. Demonstrated success in leading, supervising, managing, motivating and developing staff. Ability to plan, organize and manage multiple tasks and set priorities. Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships. General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs. Ability to write reports, business correspondence, and procedure manuals. Proficiency in Excel, Word and Power Point.

Benefits & Pay

  • Employee Benefits & Incentives
  • Pay

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