Manager, Gateway Clearance - (Licensed Customs Broker - LCB)

Key Responsibilities

• Provide expert advice to both internal and external customers
• Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
• Actively seek out, develop and implement process improvement opportunities for the business
• Ensures all policies and procedures are consistently administered
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Meets key performance indicators and targets
• Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles
• Ensures performance planning, coaching, and evaluation occurs per policy

Skills & Qualifications

• U.S. Customs Broker License required
• Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
• Demonstrated success in leading, supervising, managing, motivating and developing staff
• Ability to plan, organize and manage multiple tasks and set priorities
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
• General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from management, employees and customers
• Proficiency in Excel, Word and Power Point

Anticipated Schedule

Tuesday - Saturday, 9 a.m. - 6 p.m.

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retail Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

About the role

This role ensures compliance with Customs and Participating Government Agencies while ensuring there is efficiency in the day to day roles of our Clearance Agents.

Qualifications

U.S. Customs Broker License required. Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role. Demonstrated success in leading, supervising, managing, motivating and developing staff. Ability to plan, organize and manage multiple tasks and set priorities. Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships. General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management, employees and customers. Proficiency in Excel, Word and Power Point.

Benefits

• Employee Benefits & Incentives

Schedule

Tuesday - Saturday, 9 a.m. - 6 p.m.

Pay

Competitive Pay

Skills

• U.S. Customs Broker License required
• BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
• Demonstrated success in leading, supervising, managing, motivating and developing staff
• Ability to plan, organize and manage multiple tasks and set priorities
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
• General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
• Proficiency in Excel, Word and Power Point