Gateway Clearance Supervisor

At DHL, our people are the foundation of our success, making us the #1 delivery and logistics company globally. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we foster a culture of personal commitment to our business, each other, and our global communities. DHL is dedicated to being a great place to work, offering competitive compensation and a range of programs to support employees' personal lives.

Responsibilities

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment efficiently and cost-effectively.
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products through all DHL facilities.
• Establishes, monitors, and revises policies, procedures, and service standards for customs clearance operations.
• Ensures all policies and procedures are consistently administered.
• Responsible for meeting key performance indicator targets for a given product.
• Supervises a staff of approximately 30 with two direct reports, including hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
• Verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations.
• Examines documents such as invoices, bills of lading, and shipping statements.
• Contacts customs officials to obtain release of incoming freight and resolve delays.

Requirements

• Complete understanding and wide application of principles, theories, and concepts in function or business area.
• Advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
• Knowledge and effective use of fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting, cost control, and progressive techniques in area of specialization.
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• BS/BA and 3-5 years’ experience in a related field, including at least one year of supervisory experience.
• Professional certification required in some areas.

Benefits

• Competitive pay.
• Bonus/incentive programs.
• Retirement savings – 401K with company match.
• Medical, dental, vision, and well-being programs.
• Tuition reimbursement.
• Generous paid time off – starting at 4 weeks (for both part-time and full-time employees).
• Paid leave.
• Employee discount program.
• Employee assistance and work-life program.
• Outstanding training opportunities.