Supervisor Gateway Clearance

About the Role

DHL is seeking a Customs Brokerage Supervisor to oversee customs clearance activities, ensuring compliance with federal and foreign regulations for imported and exported products. This role involves managing a team of approximately 30 employees, including two direct reports, and optimizing operations for efficiency and cost-effectiveness.

Responsibilities

• Manages and coordinates customs clearance activities in a customs house brokerage or gateway environment efficiently and cost-effectively.
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Establishes, monitors, and revises policies, procedures, and service standards for customs clearance operations.
• Ensures consistent administration of all policies and procedures.
• Responsible for meeting key performance indicator targets for assigned products.
• Supervises a staff of approximately 30, including hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies and procedures.
• Examines documents such as invoices, bills of lading, and shipping statements to verify tariffs, price conversions, weight, and volume of merchandise.
• May contact customs officials to obtain release of incoming freight and resolve delays.

Qualifications

• Customs Brokerage License preferred.
• Complete understanding and wide application of principles, theories, and concepts in customs brokerage or related business area.
• Advanced understanding of specific aspects of work supervised and practical application to common problems and situations.
• Knowledge of fundamental concepts, practices, and procedures related to quality and productivity improvements, training, budgeting, and cost control.
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires a BS/BA and 3-5 years of experience in a related field, including at least one year of supervisory experience.
• Professional certification may be required in some areas.

Benefits

• Competitive pay.
• Bonus and incentive programs.
• Retirement savings with 401K and company match.
• Medical, dental, and vision coverage, along with well-being programs.
• Tuition reimbursement.
• Generous paid time off, starting at 4 weeks for both part-time and full-time employees.
• Paid leave options.
• Employee discount program.
• Employee Assistance and Work Life Program.
• Outstanding training opportunities.