Sr Manager, Field Engineering

About the Role

Otis Elevator Company is searching for a highly motivated Sr Manager, Service Field Engineering to provide technical support and guidance to field associates in troubleshooting, training, continuous improvement, and leadership.

Responsibilities

• Troubleshoot equipment malfunctions proactively and in emergencies, determine corrective actions, and advise field personnel.
• Provide technical direction to branch adjusters and other field personnel.
• Deliver training on all types of equipment, including guidance at job sites and distributing written materials to familiarize field personnel with service, new equipment, and modified equipment.
• Conduct regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on product performance issues.
• Assist in designing and delivering field education classes.
• Maintain responsibility for the quality of all service work, new installations, modernization, and monitoring first inspection reports, field test, and data reports.
• Resolve service problems, new installation, and modernization issues.
• Utilize CRC data to address problems with the highest callback units in the assigned territory.
• Consult with engineering personnel on equipment issues, report and suggest constructive changes based on field experience.
• Identify repetitive problems from complaint patterns and seek design or manufacturing changes.
• Supervise T.I.P. and Re-Work Log systems to manage costs effectively.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe all Otis safety policies and procedures.
• Interact with customers at the branch level to explain technical problems through face-to-face, phone, and written communication.
• Influence and assist customers through challenging situations.
• Demonstrate leadership capabilities under pressure, including presenting to large groups, influencing others, and driving accountability for field personnel.

Requirements

• 5+ years of relevant technical elevator experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivated with the ability to manage multiple simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft-based computer software.
• Strong leadership skills, goal-oriented mindset, and excellent time management and organizational skills.
• Working knowledge of Otis and non-Otis software, with preferred experience on current and vintage Otis and non-Otis products.

Qualifications

• High school degree required; Bachelor’s degree preferred.

Travel Requirements

The job will require periodic travel.

About Otis

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology, and Link escalator solutions have set industry standards for innovation and performance.

Otis employs more than 68,000 people, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, we collaborate across time zones, geographies, and cultures to better serve our customers and create new ideas and opportunities.