Sr. Manager, Field Engineering

Location: New York, NY (One Penn Plaza)

About the role

Otis Elevator Company is searching for a highly motivated Sr Manager, Field Engineering to provide technical support and guidance to field associates.

Responsibilities

• Troubleshooting: On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action, ensure it is implemented, and advise personnel. Provide technical direction to branch adjusters and other field personnel.
• Training: Provide training on all types of equipment. Offer guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment, and modified equipment. Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance. Assist in designing and delivering field education classes.
• Continuous Improvement:
  • Maintain control and responsibility for the quality of all service work, new installations, modernization, and monitoring first inspection reports, field test, and data reports to resolve service problems.
  • Utilize CRC data to resolve problems with the highest callback units in assigned territory.
  • Consult with engineering personnel on equipment issues, report and suggest constructive changes based on field experience with products.
  • Identify repetitive problems from patterns of complaints that warrant design or manufacturing changes, seek solutions through respective organizations, and ensure completion within a reasonable timeframe.
  • Supervise T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
  • Assist supervisors and superintendents in selecting candidates for adjusting assignments.
  • Observe all Otis safety policies and procedures.
• Communication:
  • Interact with customers at the branch level to explain technical problems through face-to-face, phone, and written communication.
  • Demonstrate ability to influence and assist customers through challenging situations.
• Leadership Capabilities:
  • Perform well under pressure.
  • Present to large groups.
  • Influence and drive accountability for OT and field force.
  • Exhibit professionalism and change management capabilities with customers.

Travel Requirements: The job will require periodic travel.

Requirements

• High school degree required; Bachelor’s degree preferred.
• 5+ years relevant technical elevator experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Self-motivated with the ability to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft-based computer software.
• Strong leadership skills, goal-oriented, with strong time management and organizational skills.
• Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products.

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest service portfolio. Our products are recognized in some of the world’s most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers.

We are 72,000 people strong, including engineers, digital technology experts, sales, functional specialists, factory, and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions and the skills you gain keep us connected and on the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.

Today, our focus is on people. As a global, people-powered company, we put people—passengers, customers, and colleagues—at the center of everything we do. We are guided by our values, the Three Absolutes: prioritizing Safety, Ethics, and Quality in all that we do.