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Jobs · Management · Delaware

Sr. Manager, Debit Horizontal Management (Hybrid)

Capital One · Wilmington, DE · 1 wk ago
Management$164k–$187k/yrFull-time

Overview

Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive Senior Manager to head the Debit Horizontal Management function. This role involves creating a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management. By defining accountabilities across the ecosystem, acting as a strategic advisor, and monitoring end-to-end risks and controls, our team ensures a robust Debit framework.

Key Responsibilities

  • Leadership: A successful track record of leading dynamic teams. Fostering a culture of empowerment by providing clarity, trust, and support with clear direction, and accountability to deliver strong outcomes.

  • Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.

  • Leveraging problem-solving and influencing skills to collaborate across teams and develop resolution to Debit-related events.

  • Operational Excellence: Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes.

  • Process Improvement: Identify opportunities to streamline current monitoring processes.

  • Relationship Management: Proven ability to manage and influence third-party relationships with sound judgment and persistent drive.

  • Risk Management: Ensure Debit payment issues are identified and documented, with a focus on escalating major risk to Senior Management when necessary.

Qualifications

  • Effective Execution: A proven ability to set direction and execute priorities effectively within a fast-paced, dynamic environment.

  • Strategic Leadership: The ability to develop business strategies that drive competitive success.

  • Strong Communication: Advanced interpersonal and negotiation skills to influence outcomes.

  • Team Leadership: Enable team success by setting priorities, removing obstacles, and empowering team members to own their work and deliver results.

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