Sr. Manager, Deal Initiation to Customer Activation

Responsibilities

• Own and optimize the end-to-end deal lifecycle from initiation through customer activation
• Define and enforce policies and governance frameworks (deal structuring, approvals, contract standards, billing readiness)
• Ensure deals are structured to meet customer requirements while leveraging standard processes to accelerate cycle time
• Identify and eliminate friction across quoting, approvals, contracting, and billing setup
• Partner with Sales and Commercial Ops to improve deal quality and first-time-right structuring
• Collaborate with Legal and Finance to streamline approvals and ensure compliance
• Work with GTM Systems to embed workflows and controls in CPQ, CRM, and contract tools
• Partner with Billing Engineering and Product to ensure order forms are accurately and automatically ingested into billing systems
• Standardize handling of complex deal constructs (usage-based pricing, multi-year deals, custom terms)
• Build playbooks and guidance for Sales
• Track and improve cycle time, bottlenecks, policy adherence, and activation accuracy

Qualifications

• 7–10+ years in GTM Ops, Sales Ops, or Commercial Ops
• Deep experience with Quote-to-Cash / deal lifecycle processes
• Proven ability to build and scale processes in fast-growing environments
• Strong understanding of what good looks like at scale, with a clear plan to get there
• Able to balance speed and control, designing for both near-term execution and long-term scalability
• Experience with CPQ, CRM, billing, and contract systems
• Strong project management and stakeholder management skills

Benefits

• Competitive compensation and benefits packages
• Flexible and ownership-focused
• Opportunity to work on impactful AI projects
• International environment and talented teams