Sr. Manager, Customer Supply Chain

Responsibilities

• Enable service excellence and manage and strengthen broad senior-level supply chain relationships with an assigned set of customers.
• Partner with Lactalis commercial and supply chain teams to enhance approach and offerings, providing input from a customer lens to inform new customer-supply chain-related policies, efficiency programs, and capabilities.
• Define the metrics used to measure the value that customer supply chain programs deliver to the yogurt team and customers.
• Ensure service excellence and implement scorecards and tracking mechanisms to meet integration, efficiency programs, and policies goals.
• Lead Operational Team:
  • Lead and coach team ensuring order to delivery excellence with customers.
  • Identify and influence customers on operational efficiency, i.e., Ti-Hi (tier/height) and Order Patterns.
  • Lead process changes on service, communication, and capability improvements.
• World-Class Customer Supply Chain Partner:
  • Build partnerships with customer’s senior supply chain management.
  • Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership customer meetings, publications, and annual planning.
  • Build and publish customer scorecards.
  • Identify areas of Key Performance Indicator (KPI) improvement, lead influence conversations with customers to reduce costs, execute programs, i.e., On Time in Full (OTIF), Customer Pick-up (CPU) and Fines & Fees.
  • Lead & Influence Policy, Programs, Capabilities.
    • Act as an Internal Supply Chain customer liaison, providing operational and strategic influence to optimize service, supply chain current, and future capabilities.
    • Owning Network Consolidation as primary voice-of-customer lead, including internal analysis, design, build, test, and launch.
    • Lead strategic voice-of-customer driving definition, refinement, and launch of efficiency programs and opportunities.
    • Influence enhanced definition and execution of policy governance.
    • Represent and guide customer focus on Lactalis priorities: i.e., Waste, Transportation/CPU, Warehouse efficiency.
  • Support and lead where defined enhanced internal customer value tracking, reporting, and communication.

Requirements

• Bachelor's degree in Business Administration required, Supply Chain Management or relevant field is preferred.
• 5+ years of Supply Chain experience is a plus.
• With at least 2 years in customer service or sales supporting a major customer.
• Consumer Package Goods experience, Food Industry experience preferred.
• Experience across multiple disciplines, preferably in logistics and/or sales.
• Experience leading cost reduction and efficiency improvement initiatives.