Sr. Manager, Customer Success Analytics (Remote)
Ladders · United States · 4 wk ago
RemoteRemoteOTHR$145k–$220k/yrFull-time
Responsibilities
- Define and execute the strategic vision for the Customer Success analytics roadmap
- Architect frameworks and models to proactively drive customer adoption and mitigate churn
- Serve as a strategic partner to VP-level leadership, translating data into actionable narratives
- Oversee data architecture and integration for ensuring robust post-sales reporting
- Lead and mentor a high-performing analytics team focused on data literacy and self-service innovation
- Drive adoption of self-serve analytics tools to enhance data literacy among Customer Success teams
- Collaborate cross-functionally to align key KPIs and standardized metrics across post-sales
Qualifications
- 10+ years of experience in Business Intelligence or Analytics, specifically in customer success within high-growth B2B SaaS environments
- Deep understanding of key SaaS metrics (ARR, NRR, GRR, Churn, CLV)
- Expertise in data architecture principles and engineering (Snowflake, BigQuery, ETL/ELT pipelines)
- Proficient in SQL for data querying and quality troubleshooting
- Advanced experience with BI tools (Tableau, CRM Analytics) for enterprise visualization solutions
- Exceptional executive communication skills for influencing VP-level stakeholders with data-driven narratives
- Demonstrated leadership in driving organizational change and cross-functional KPI alignment
- Experience utilizing AI technologies for enhancing decision-making and workflow efficiency
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holiday policies
- Paid parental and adoption leaves
- Opportunities for professional development for all employees
- Employee Networks and volunteer opportunities for community connection
- Vibrant office culture with world-class amenities
- Great Place to Work Certified globally