Customer Success Manager (US, Remote)
About the role
At Hive, we’re all about creating moments that matter — helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading marketing platform makes it easier than ever for promoters to grow audiences and drive revenue. Our Customer Success goes beyond product knowledge and usability. We pride ourselves in our customers' successes and constantly iterate on the smartest ways the world's top event brands can leverage our features.
Responsibilities
- Provide email marketing strategy to customers and keep them up to date on best practices
- Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
- Nurture and onboard customers and partners, helping them find success with the product
- Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
- Support our top existing partners which include agencies, e-commerce and tech platforms
- Help craft our overall customer experience strategy, scaling it as the company continues to grow
Requirements
2+ years of experience in customer success, account management, or a similar role working with customers and building relationships
A strong communicator who is confident connecting with clients through multiple channels
Self-motivated and eager to identify new opportunities to drive impact
A natural problem solver, keen to identify issues and the best ways to fix them
Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way
Comfortable using Hubspot and other Customer Success Management tools
Bonus points if you:
- Have experience working in a B2B environment on a small team or hands-on experience in email marketing
- Have 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy
Qualifications
Compensation & Benefits Package: Meaningful salary, commission, and equity; you’re rewarded based on impact
Work fully remote: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within.
Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
HiveHealth + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
Lifetime Experience Stipend: a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you.
Unlimited vacation/PTO policy: so you can be happy and healthy!
Skills
Curious, hardworking, down-to-earth people, who are passionate about helping brands build enduring relationships with their customers.
Benefits
Work fully remote: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within.
Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
HiveHealth + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
Lifetime Experience Stipend: a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you.
Unlimited vacation/PTO policy: so you can be happy and healthy!