Customer Success Manager - Remote

About The Company

Pushpay is a leading provider of mobile apps, management software, and giving technology designed to foster community, connection, and belonging among organizations and their members. Supporting over 10,000 customers worldwide, Pushpay is committed to empowering organizations to drive social good and strengthen community bonds. With a robust platform that processed $6.9 billion in charitable giving in the 2021 fiscal year, the company has established itself as a trusted partner in the nonprofit, faith-based, and educational sectors. Recognized for its innovative solutions and dynamic work environment, Pushpay has been named one of BuiltIn's Best Places to Work in Seattle, Denver, and Dallas for 2025, and has received numerous accolades for its commitment to diversity and employee satisfaction. The company’s rapid growth, including strategic acquisitions, underscores its dedication to expanding its impact and providing meaningful career opportunities for its team members.

About The Role

The Strategic Customer Success Manager at Pushpay plays a vital role in cultivating and maintaining strong relationships with key enterprise clients. This quota-based position focuses on customer retention, renewal, and expansion within a designated portfolio of accounts. The successful candidate will be responsible for structuring contract terms and pricing strategies that align with business objectives, ensuring clients derive maximum value from the Pushpay platform. Building deep relationships with both operational and executive stakeholders, the CSM will facilitate deployment, adoption, and ongoing usage of the platform, aiming to increase customer satisfaction and loyalty. The role involves proactive engagement to identify upsell opportunities, drive product adoption, and deliver value-based insights that foster long-term partnerships. Travel may be required for on-site business reviews and relationship-building activities, with an emphasis on strategic engagement at the senior management and C-level. The CSM will manage the full lifecycle of renewals, from discovery through negotiation and closing, while collaborating closely with internal teams to meet and exceed revenue targets. The role offers an exciting opportunity to work in a fast-paced, innovative environment where your efforts directly influence customer success and company growth.

Qualifications

• Bachelor’s Degree or equivalent professional experience
• Minimum of 5 years of inside sales, account management, or renewal management experience
• Proficiency with CRM systems such as Salesforce.com or similar platforms
• Experience working with Not-for-Profit, Education, or Faith verticals is preferred
• Proven track record of quota attainment and achieving sales targets
• Experience managing large, strategic accounts and building relationships with senior and executive stakeholders
• Exceptional verbal and written communication skills
• Strong problem-solving skills and ability to work collaboratively with teams
• Ability to multitask effectively in a dynamic, transactional environment
• Business acumen with a passion for technology and customer success
• Attention to detail and organizational skills to manage opportunities and projects efficiently
• People skills with a focus on customer service and relationship building
• Self-motivated, driven, and capable of working independently with minimal supervision
• Adaptability to change and enthusiasm for a fast-paced startup environment

Responsibilities

• Achieve revenue retention targets by ensuring customer satisfaction and renewal rates
• Drive platform adoption by engaging clients and promoting usage beyond initial deployment
• Identify and pursue upsell opportunities for additional products and features
• Conduct a high volume of calls and emails to key stakeholders to maintain active engagement
• Become an expert in Pushpay products to assist with training, deployment, and user adoption
• Lead on-site business review presentations to strengthen relationships and demonstrate value
• Build and maintain relationships with senior and C-level executives within client organizations
• Manage the full-cycle renewal process, including discovery, negotiation, and closing
• Collaborate with internal teams to ensure customer needs are met and strategic goals are achieved
• Proactively identify potential challenges and develop solutions to ensure customer success
• Participate in continuous learning about product updates and industry trends
• Perform other duties as assigned to support team and company objectives

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employees
• 70%+ employer-paid premiums for dependents’ Medical, Dental, and Vision
• 401K retirement plan with company match
• Hybrid work model: three days in-office and two days remote per week for Colorado locations; remote options available in Florida, Georgia, and Tennessee
• 12 paid company holidays and 2 paid Volunteer Time Off days annually
• Starting PTO of 15 days, increasing with tenure, with additional time offered based on position
• Paid parental and adoption leave policies
• Competitive compensation package: $100,000 base salary plus $20,000 variable, totaling $120,000 OTE