DirectJobHub
Jobs · OTHR

Sr. Manager, Customer Success Analytics (Remote)

CrowdStrike · United States · 1 wk ago
RemoteRemoteOTHR$145k–$220k/yrFull-time

About the role

The Customer Success Analytics team at CrowdStrike is seeking a strategic and visionary Senior Manager to lead the evolution of our Customer Success and Support analytics engine. This high-impact role involves defining the roadmap for transforming complex data into actionable business insights, influencing multi-million dollar business decisions, and ensuring architectural alignment across Sales, Marketing, and Product.

Responsibilities

  • Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.

  • Architect advanced Customer Health and adoption frameworks and models to mitigate churn and proactively drive expansion opportunities.

  • Serve as a strategic partner to VP level leadership, translating technical data into actionable narratives that influence GTM organizational strategy.

  • Provide strategic oversight of data architecture and systems integration, ensuring the integrity of the global data pipeline for post-sales reporting.

  • Lead and mentor a high-performing analytics team, fostering a culture of excellence, data literacy, and self-service innovation across the company.

  • Drive adoption of self-serve analytics tools including Tableau dashboards and improve data literacy for Customer Success Managers and Customer Support Managers.

  • Collaborate cross-functionally to ensure alignment of key KPIs and standardized metric definitions across the post-sales organization.

Requirements

  • 10+ years of experience in Business Intelligence or Analytics, with customer success domain expertise and significant tenure in leadership roles within high-growth B2B SaaS organizations.

  • Deep understanding of SaaS metrics such as ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).

  • Deep proficiency in data architecture principles and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.

  • Proficiency in SQL to query data, perform ad hoc analysis, and troubleshoot data quality issues.

  • Advanced experience with modern BI tools (Tableau, CRM Analytics) used to deliver enterprise-grade visualization solutions.

  • Superior executive communication skills with a proven track record of influencing VP-level stakeholders through data-driven storytelling.

  • Demonstrated ability to lead organizational change and drive cross-functional alignment on KPIs across Sales, Product, and Support.

  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points

  • Experience in analytics at a B2B security company.

  • Experience creating training materials and designing an analytics enablement strategy.

Qualifications

  • BS/BA degree in related discipline (e.g. Informatics, Computer Science, Economics, or Business).

  • Masters degree preferred.

Skills

  • Experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

  • Market leader in compensation and equity awards.

  • Comprehensive physical and mental wellness programs.

  • Competitive vacation and holidays for recharge.

  • Paid parental and adoption leaves.

  • Professional development opportunities for all employees regardless of level or role.

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.

  • Vibrant office culture with world class amenities.

  • Great Place to Work Certified™ across the globe.

Company Culture

CrowdStrike is committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Similar jobs