Sr Manager Customer Accounts- PSG, Drug, Grocery

About the role

The Sr. Manager, Customer Accounts – PSG – Drug & Grocery plays a pivotal role in shaping and executing Pet AG's sales strategy by leading a team of managers responsible for delivering sales growth across strategic retailers in the assigned business channel.

Responsibilities

• Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG.
• Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships.
• Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics.
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.
• Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution.
• Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets.
• Effectively collaborate closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals.
• Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators.
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan.

Qualifications

• Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry.
• Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Pet Specialty Account.
• Deep understanding of customers and competitors in the Pet Specialty channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics.
• Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs.
• Proven ability to lead, coach, and develop high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts.
• Self-directed with a solution-focused mindset and the ability to operate independently.
• Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities.
• Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies.
• Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.