Sr. Manager, Customer Account Management

Key Responsibilities

• Lead and develop Customer Account Managers overseeing replenishment and supply chain operations, while driving scalability and operational excellence.
• Cultivate best-in-class customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and forward-looking PSI (Production, Sales, Inventory) strategies.
• Bridge AI-driven planning innovations with seamless execution to deliver transformative customer experiences across retail, etail, and Omni-channel platforms.
• Champion supply chain best practices and push boundaries in fulfillment, leveraging AI and digital tools to unlock efficiencies and growth opportunities.
• Shape and influence organizational change by fostering collaboration across stakeholders and enabling impactful solutions that deliver consistent results.
• Establish win-win supply chain partnerships with Customers

Qualifications

• Strong expertise in end-to-end supply chain operations, with deep knowledge of forecasting, replenishment, and future-focused planning methodologies.
• Proven track record in customer-centric leadership, building transformative partnerships, and creating value through seamless operational execution.
• Visionary mindset with a passion for leveraging AI, data-driven strategies, and digital fluency to achieve breakthrough results.
• Experience in Omni-channel growth, digital commerce, and leveraging AI capabilities for process innovation.
• Strong analytical and decision-making ability, even with incomplete information.
• Exceptional communication and cross-functional leadership skills, with a demonstrated ability to build collaborative relationships internally and externally.
• Prioritization and delivery of results in a dynamic environment.
• Customer-first mindset with a passion for driving continuous improvement and operational excellence.
• Industry experience in IT, technology, or consumer electronics preferred.
• Willingness to travel to customers, partners, and sales offices regularly.