Sr. Account Manager

Key Accountabilities

• Recognize revenue growth areas within accounts and develop sales growth plans accordingly and track via CRM tool.
• Acts as primary contact for assigned accounts, avoids escalation via conflict resolution and handles all commercial and technical requests.
• Develops potential customers and markets via assigned accounts.
• Works with sales force on quote development. This includes specification review and interpretation and providing pricing on non-standard items (Special Application Quotes) and provide sales advice concerning bid strategies.
• Works with Regional Sales Managers and Business Development Managers on tracking quotes throughout the sales process.
• Accepts all new orders through system. Initiates new orders into the internal order processing system and passes to Order Management team.
• Approves and provides pricing for any change order requests on existing orders not yet produced.
• Provides training for assigned accounts via custom training or utilizing the available programs.
• Creates and conducts presentations for internal and external customers.
• Participates in product development projects within the organization bringing market knowledge and feedback.
• Manages all cross-functional communication within the organization to provide a seamless experience to the assigned accounts.
• Provides regular customer communications allowing for up-to-date open order reports and information.
• Promotes a compliance culture in area of responsibility and lives the letter and the spirit of the Rolls Royce Code of Conduct.
• Performs special projects as required.

Basic Requirements

• Authorized to work for any employer in the U.S without sponsorship.
• Bachelor’s Degree in Business, Mechanical Engineering, Application Engineering, or Automotive Engineering and 5 years’ experience with inside sales or customer service with industrial equipment or 9 years’ experience with inside sales or customer service with industrial equipment.
• Ability to travel up to 50%.

Preferred Qualifications

• Strong CRM skills to track sales opportunities and follows the sales funnel philosophy.
• Strong knowledge in power systems and trends.
• Strong problem-solving skills on issues of diverse scope and high complexity where analysis of situations or data requires a review of a variety of factors.
• Strong ability to work under tight deadlines.
• Strong ability to work on multiple projects and/or assignments simultaneously.
• Strong ability to read, analyze and interpret project specifications, periodicals, professional journals, technical procedures, or governmental regulations.
• Strong ability to write reports and business correspondence.
• Strong ability to effectively present information and respond to questions from individuals or groups of managers, clients, customers, and the general public.
• Strong ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Strong ability to read construction specifications and drawings.
• Strong computer skills, proficient in MS Office (Word, Excel, Power Point).
• Sales Training and/or EGSA Sales Training.

Benefits

• A comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.