Sr. Account Manager

About the role

As a Senior Account Manager at Kobie, you will be responsible for providing planning, operational, and optimization support for one of Kobie’s key accounts. You will collaborate with various departments to drive cohesive, operational, and strategic activities for the client.

Responsibilities

• Maintain frequent, intentional, collaborative, and pro-active communication with the client as their primary point of contact for day-to-day management.
• Deliver cross-functional insights, recommendations, thought leadership, and feedback as a trusted advisor with a deep understanding of the client’s business challenges and goals.
• Manage Client Services 90-day planning cadence and planning cycles in support of the client’s program, such as: weekly and monthly check-ins and planning meetings, 1:1s with primary contacts, executive check-ins between senior stakeholders, and EBRs.
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence.
• Develop, manage, and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence.
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent.
• Support cross-functional efforts to optimize Kobie client’s loyalty program in support of Kobie’s mission to drive enterprise value through Loyalty, including bonus offer planning, management, measurement, and reporting.
• Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation.
• Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide accurate client communication and positioning.
• Cook up and manage administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc.
• Review invoices in preparation for timely and accurate financial billing.

Requirements

• Bachelor’s degree in marketing or related field.
• 5+ years of experience, preferably in the marketing or loyalty industry.
• Understanding of general marketing principals is a must; promotional and CRM experience is preferred.
• Experience supporting clients across a global footprint is preferred.
• Experience within loyalty rewards fulfillment is strongly preferred.
• Strong background managing operational workstreams and KPIs (call center, customer inquiries etc) for a Client program.
• Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines.
• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable.
• SaaS experience is preferred.
• Experience in Retail industry preferred.
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment.
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys.
• Foundational understanding of financial business principles and data analysis.
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet.
• Confident and clear verbal and written communication and presentation skills.
• Proactive in contributing ideas and in anticipating client/team needs.
• Outcomes-driven, with excellent organizational skills and strong attention to detail.
• Technical acumen - the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes.
• Resourceful, solutions-focused attitude that adapts well to change.
• Project management and planning skills.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of CRM systems and loyalty programs.
• Experience with project management tools.

Benefits

We offer a diverse suite of benefits prioritizing your growth, development, and personal well-being. Learn more about our perks and benefits here.

Pay

Competitive compensation package.

Schedule

Flexible work schedule to accommodate remote work.

Company Culture

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. We are committed to fostering a supportive and inclusive environment where all teammates can thrive.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.