Sr. Manager, Corporate Technology Services

Key Responsibilities

• Serve as the primary point of escalation for all IT support needs of the CEO and Executive Leadership Team
• Deliver concierge-level, white-glove desktop, laptop, mobile, and AV support with a strong sense of urgency and discretion
• Anticipate executive technology needs proactively — staging equipment, pre-checking meeting rooms, and preparing for travel requirements before issues arise
• Build trusted, long-term relationships with executive stakeholders and their administrative assistants
• Set up, operate, and troubleshoot AV systems for senior leadership meetings, Executive Committee sessions, All-Hands presentations, and video conferences
• Manage and maintain corporate conference room technology, including video conferencing platforms (Teams, Zoom, Webex), displays, cameras, microphones, and control systems
• Care for and coordinate with facilities and external AV vendors as needed for large-scale events
• Travel regionally, nationally, and occasionally internationally to provide on-site IT and AV support for senior leadership meetings, Regional Operating Review meetings, and other executive off-site events
• Coordinate logistics for executive technology needs at off-site venues; liaise with hotel/venue AV teams in advance
• Image, configure, deploy, and manage Windows and macOS endpoints and iOS/Android mobile devices via MDM (Intune)
• Partner with the broader IT organization on asset management, hardware refresh cycles, and procurement
• Maintain accurate inventory of corporate HQ assets
• Contribute to IT projects including office moves, hardware refreshes, and new technology rollouts

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field
• 7+ years of progressive IT field support / desktop support experience, with at least 2–3 years supporting executives or VIP users, and 2+ years in a people management role
• Exceptional customer service and communication skills — written, verbal, and interpersonal; able to interact confidently and professionally with C-suite executives and senior corporate stakeholders
• Strong hands-on experience supporting Windows 11, macOS, iOS, and Android devices across a corporate environment, including Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Experience supporting and troubleshooting AV systems, video conferencing platforms (Teams, Zoom, Webex), and large-screen display technologies
• Demonstrated ability to work independently, prioritize competing demands, and exercise sound judgment under pressure
• High degree of professionalism, discretion, and reliability — comfortable handling sensitive and confidential information
• Willingness and ability to travel regionally, nationally, and occasionally internationally (approximately 20–30%) with occasional short-notice requirements
• Valid driver’s license