Sr Manager Business Performance & Digital Enablement - Remote

About the role

At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases across four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

The Sr Manager, Business Performance & Digital Enablement (AUEG) is responsible for translating Global AUEG Portfolio Strategy, Governance, and Process framework into execution-ready and scalable digital operating models with advancements in technology including AI. This role serves as the integrator and liaison between AUEG Capability and internal Digital Technology & Innovation (DTI), Artificial Intelligence & Data (AI&D) teams and external partners. The Sr. Manager leads the build and delivery of the cross-functional, matrixed AUEG technology platform (AUGment) aimed at enabling disciplined prioritization, governance, execution, and management of global, regional and local AUEG activities in collaboration with DTI, AI&D and functional partners in Medical, R&D, and Global Markets & Policy.

Success in this role requires strong business acumen, information technology understanding and ability to influence across organizational boundaries to deliver meaningful results.

Responsibilities

• Business Strategy & Capability Development
  • Translate AUEG Capability strategy and long-term roadmap into scalable operating models and business processes for enterprise execution with clean CORE and FAIR data technology-enabled solutions.
  • Manage and execute governance, performance measures, and operating standards that support consistent execution and informed decision-making via technology solutions.
  • Partner with AUEG leadership to continuously evolve AUEG capabilities and improve performance.
  • Drive continuous improvement through people, processes, technology, and data.
• AUGment Business Ownership & Digital Enablement
  • Partner with DTI, AI&D Product Managers and Solution Architects to translate strategic priorities into technology-enabled business capabilities.
  • Serve as the business owner for AUGment and other integrated business enablement technologies.
  • Oversee delivery of the AUGment enhancement roadmap aligned with AUEG priorities.
  • Lead business requirements, process design, user acceptance testing, deployment, and organizational adoption.
  • Identify and lead opportunities to leverage AI, automation, and emerging technologies to continuously evolve business capabilities and improve business performance.
  • Oversee business-owned collaboration and knowledge management solutions that support the AUEG capability.
• Data Strategy & Business Insights
  • Define the AUEG data strategy, roadmap and business reporting framework.
  • Strengthen data quality, governance, and stewardship of business information.
  • Establish and continuously evolve meaningful business impact metrics, KPIs, and executive dashboards.
  • Deliver actionable portfolio insights that support strategic and operational decisions.
  • Advance AI-ready data foundations and analytical capabilities that enable evolving capabilities.
• Strategic Partnerships, Adoption & People Leadership
  • Serve as the primary business partner to DTI and MD&A.
  • Build trusted partnerships across Medical, Technology, Data & Analytics, R&D, Global Markets & Policy, Commercialization, Finance, Procurement, and external vendor partners.
  • Translate evolving needs into prioritized capabilities, roadmap enhancements, and technology investments.
  • Lead stakeholder engagement, communication, training, and adoption of technology-enabled business capabilities.
  • Identify business risks and develop & implement mitigation strategies.
  • Lead a high-performing matrixed team responsible for operational support, reporting, platform administration, and business services for the AUEG organization.
  • Coach and develop team members while establishing scalable operating practices, performance expectations, and continuous improvement initiatives that enable reliable, high-quality business services.

Requirements

• Education & Experience
  • Doctorate degree and 2 years of business performance and digital enablement experience OR
  • Master’s degree and 6 years of business performance and digital enablement experience OR
  • Bachelor’s degree and 8 years of business performance and digital enablement experience OR
  • Associate’s degree and 10 years of business performance and digital enablement experience OR
  • High school diploma / GED and 12 years of business performance and digital enablement experience
• Minimum of 2 years of experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources (may run concurrently with the required technical experience).

Preferred Qualifications

• Advanced degree in Business, Life Sciences, Computer Science, Engineering, or a related discipline.
• 8+ years of experience leading business operations, business capability enablement, digital enablement, business performance, technology implementation, or business transformation within the pharmaceutical, biotechnology, or healthcare industry.
• Experience serving as a business owner or platform owner for enterprise technology platforms that enable scalable business capabilities.
• Demonstrated success evolving technology-enabled capabilities through process optimization, technology enablement, and operational excellence.
• Experience integrating business, technology, data, and AI capabilities to deliver measurable business outcomes.
• Strong understanding of Medical Affairs, Evidence Generation, drug development, commercialization, and the healthcare ecosystem.
• Experience leading cross-functional initiatives in highly matrixed organizations.
• Experience managing business operations, budgets, vendors, or external partners.
• Knowledge of GxP, SOPs, regulatory requirements, and validated business processes.
• Experience driving organizational adoption and continuous improvement of technology-enabled business capabilities.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote and hybrid work arrangements, where possible

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.