Sr. Legal Technology Operations Manager

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About the role

This role serves as the technology and AI strategist for an assigned legal practice area, partnering with practice leadership to define how technology can transform practice operations while maintaining hands-on delivery ownership and accountability for practice area technology outcomes.

Responsibilities

• Develop complex applications and technical solutions using low code, no code, and AI tools to deliver strategic outcomes for the assigned practice area.
• Bring a proactive point of view on where emerging technology can transform practice operations, not just responding to known problems.
• Own adoption outcomes by tracking utilization and surfacing barriers to leadership.
• Develop a deep understanding of how Legal professionals work, where friction lives, and what outcomes matter most to practice leadership; create a requirements framework addressing both known friction points and longer-term strategic outcomes.
• Maintain trusted relationships at the practice lead level and ensure practice priorities are visible in the Legal Ops technology roadmap.
• Partner with IT, Legal Ops, and external vendors to support practice area technology needs; proactively engage practice area Legal professionals to surface unarticulated opportunities.
• Serve as the connective tissue between Legal Ops infrastructure and the day-to-day realities of the practice.
• Own the full technology roadmap for the assigned practice area, defining priorities, sequencing initiatives, managing timelines, and coordinating resources.
• Connect practice area investment decisions to the broader Legal Ops technology strategy.
• Deliver technical solutions on time while ensuring clear scope, measurable outcomes, and appropriate stakeholder visibility.

Requirements

• Bachelor's Degree and 5 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4-7 years of consulting and legal operations experience (Preferred).
• 4-7 years of hands-on experience with low-code/no-code development platforms and workflow automation tools, with the ability to design and iterate on solutions without heavy reliance on engineering resources (Required).
• 4-7 years of Technical Program Management experience, including managing complex, cross-functional programs from initiation through delivery (Preferred).
• Legally authorized to work in the United States.
• At least 18 years of age.
• Travel is required for this role.

Skills

• Required:
  • AI Tools and Strategy: Hands-on experience using AI assistants and LLM-based tools (e.g., Claude, ChatGPT, Microsoft Copilot) to accelerate analysis, drafting, and workflow design.
  • Low Code/No Code Development: Proficiency with platforms such as Microsoft Power Platform (Power Apps, Power Automate, Power BI), or comparable tools.
  • Technology Roadmap Development, Requirements Gathering, Stakeholder Management, Program Management, Change Management, Workflow Automation, Solution Design.
• Preferred:
  • Legal Industry Knowledge: Familiarity with how corporate legal teams operate, common practice area structures (e.g., litigation, contracts, employment, IP), and legal-specific tooling (matter management, contract lifecycle management, e-billing).
  • Python or scripting experience for lightweight data manipulation or automation tasks beyond the scope of no-code tools.
  • Experience with legal technology platforms, including matter management, contract lifecycle management (CLM), and document management systems (DMS).

Pay

The Total Target Cash Earnings Opportunity for this role is $135,700 - $244,720, combining base salary and annual incentive opportunity. The national base pay range is $118,000 - $212,800. Actual earnings may vary based on individual performance, qualifications, experience, and work location.

Employees are eligible for an annual bonus or periodic sales incentive based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance. Certain Customer Care positions are eligible for monthly bonuses based on individual and/or team performance.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually) and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.