Sr. Legal Technology Operations Manager

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About the role

This role serves as the technology and AI strategist for an assigned legal practice area, partnering with practice leadership to define how technology can transform practice operations. You will maintain hands-on delivery ownership and accountability for practice area technology outcomes.

Responsibilities

• Develop complex applications and technical solutions using low-code, no-code, and AI tools to deliver strategic outcomes for the assigned practice area.
• Proactively identify opportunities where emerging technology can transform practice operations and present these to practice leadership.
• Own adoption outcomes by tracking utilization and surfacing barriers to leadership.
• Develop a deep understanding of how Legal professionals work, identify friction points, and create a requirements framework addressing both immediate and long-term strategic outcomes.
• Maintain trusted relationships with practice leads to ensure practice priorities are reflected in the Legal Ops technology roadmap.
• Partner with IT, Legal Ops, and external vendors to support practice area technology needs; engage Legal professionals to uncover unarticulated opportunities.
• Serve as the connective tissue between Legal Ops infrastructure and the day-to-day realities of the practice.
• Own the full technology roadmap for the assigned practice area, including defining priorities, sequencing initiatives, managing timelines, and coordinating resources.
• Connect practice area investment decisions to the broader Legal Ops technology strategy and deliver solutions on time with clear scope, measurable outcomes, and stakeholder visibility.

Requirements

• Bachelor's Degree and 5 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4-7 years of consulting and legal operations experience (Preferred).
• 4-7 years of hands-on experience with low-code/no-code development platforms and workflow automation tools (Required).
• 4-7 years of technical program management experience, including managing complex, cross-functional programs from initiation through delivery (Preferred).
• Legally authorized to work in the United States.
• Travel is required for this role.

Skills

• Required:
  • AI Tools and Strategy: Hands-on experience using AI assistants and LLM-based tools (e.g., Claude, ChatGPT, Microsoft Copilot) to accelerate analysis, drafting, and workflow design.
  • Low Code/No Code Development: Proficiency with platforms such as Microsoft Power Platform (Power Apps, Power Automate, Power BI), or comparable tools.
  • Technology Roadmap Development, Requirements Gathering, Stakeholder Management, Program Management, Change Management, Workflow Automation, Solution Design.
• Preferred:
  • Legal Industry Knowledge: Familiarity with corporate legal team operations, practice area structures (e.g., litigation, contracts, employment, IP), and legal-specific tooling (matter management, contract lifecycle management, e-billing).
  • Python or scripting experience for lightweight data manipulation or automation tasks.
  • Experience with legal technology platforms, including matter management, contract lifecycle management (CLM), and document management systems (DMS).

Pay

The Total Target Cash Earnings Opportunity for this role is $135,700 - $244,720, combining base salary and annual incentive opportunity. The base pay range is $118,000 - $212,800. Actual earnings may vary based on individual performance, qualifications, experience, and work location.

Employees are eligible for an annual bonus or periodic sales incentive based on their role. Corporate employees are eligible for a year-end bonus based on individual and company performance.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account (FSA).
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (PTO) and up to 12 paid holidays annually (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees).
• Paid parental and family leave.
• Family building benefits and back-up care.
• Enhanced family support and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.