Sr. Learning Experience Designer (Hybrid)

About the role

The American Medical Association (AMA) is seeking a Senior Learning Experience Designer (Hybrid) to join our Mission Operations team in Chicago, IL. This is a hybrid position, requiring 3 days a week in the office.

Responsibilities

• Define the purpose, learning outcomes, conversation formats, and content arc for AMA's well-being convening events such as a CWO Forum, Product Advisory Council, learning collaboratives, etc.
• Research and design interactive formats that enable deep participation, dialogue, reflection, and learning across diverse audiences of senior physician and health system leaders.
• Translate content and intent into facilitation guides and plans, session flows, and participant experiences.
• Continuously evolve convening approaches based on feedback, observed group dynamics, and emerging techniques and practices in the facilitation space.
• Develop general understanding of health systems, clinician well-being, change leadership, and clinical audiences to make informed recommendations about experience design, facilitation approach, session flow, and materials.
• Create, curate, and organize a library of facilitation guides, prompts, techniques, teaching decks, and conversation supports that enable the physician faculty and program teams to deliver consistent, high quality 1:1 and group conversations.
• Partner with physician faculty and Activation Director to customize reuseable facilitation and didactic materials and conversation supports for specific reports.
• Coach and prepare physician faculty and other presenters to strengthen facilitation and presentation skills and techniques.
• Design and lead preparation and rehearsal sessions and processes that align presenters on intent, flow, and facilitation approach.
• Provide necessary inputs to event planning and operations staff to ensure that logistics support the broader experience and learning objectives.
• Define and build the run of show for each presenter's section and content within a given event, including session flow, interaction design, timing, and transitions.
• Serve as the on-site facilitation and experience lead during convening events, monitoring energy, pacing, and group dynamics and coordinating with logistic partners and presenters for real-time adjustments as needed.
• Ensure consistent and continuously improving facilitation quality across formats (e.g. convening, advisory sessions, working sessions) by collecting feedback and identifying opportunities to strengthen design, preparation, content, format, and delivery over time.
• May Include Other Responsibilities As Assigned

Requirements

• Bachelor's degree required
• 5+ years of experience in designing, leading, and/or supporting interactive experiences with senior leader audiences
• Demonstrated experience in translating subject-matter content into interactive experience designs and conversations to support meaningful dialogue and learning
• Strong facilitation design capability, including experience crafting conversation formats, session flows, and interactive elements aligned to clear learning or strategic objectives
• Ability to work effectively with subject-matter experts, conducting intake and preparation to convert expertise into facilitation guides, slide decks, and participant-centered experiences
• Demonstrated skill at training and preparing presenters or facilitators to strengthen delivery, engagement, and alignment with intended outcomes as well as giving direct, constructive feedback
• Experience designing facilitation assets and reusable tools (e.g., guides, prompts, decks, conversation supports) that enable others to deliver consistently high-quality experiences
• Comfortable working across formats, including large convenings, small-group sessions, and 1:1 advisory or consultative conversations
• Strong collaboration skills, with experience partnering with diverse stakeholders (i.e. events, operations, or production teams) to ensure logistical execution supports
• Ability to observe group dynamics and make real-time or iterative adjustments to facilitation design, pacing, and flow to support engagement and outcomes
• Clear written and verbal communication skills
• Background in or experience with health systems, health care, physician workforce, and/or well-being and burnout preferred
• Overnight travel to US-based locations multiple times per year required

Benefits

The American Medical Association offers a comprehensive benefits package, including an incentive plan. For more information on our benefits offerings, please click here.

The American Medical Association is an equal opportunity employer committed to diversity in our workforce. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status, or disability status.