Sr. Lead Partnership Operations Manager - Digital Assets

About the role

The Senior Lead Partnership Operations Manager drives operational excellence, program execution, and cross-functional coordination across Early Warning's strategic partnerships organization supporting cross-border payment initiatives. This role serves as the operational backbone for strategic partnership initiatives, establishing scalable operating rhythms, governance frameworks, executive communications, and program management practices.

Responsibilities

• Lead complex, cross-functional partnership initiatives from planning through execution, ensuring delivery against strategic business objectives.
• Establish and manage operating rhythms across the partnerships organization, including leadership reviews, planning cycles, business updates, and executive communications.
• Develop and maintain integrated program plans, milestones, dependencies, RAID logs, dashboards, and executive reporting to provide visibility into program health, risks, and delivery progress.
• Cook up execution across Product, Engineering, Partnerships, Risk, Compliance, Legal, Treasury, Marketing, Finance, and Operations to ensure alignment on priorities, deliverables, and launch readiness.
• Drive accountability across internal stakeholders by monitoring commitments, facilitating issue resolution, and proactively identifying execution risks and dependencies.
• Develop scalable governance processes, documentation standards, operating procedures, and communication frameworks that support the growth of the partnerships organization.
• Support onboarding and operational readiness of strategic banking, fintech, payment network, and ecosystem partners by coordinating activities across internal business functions.
• Develop executive presentations, business reviews, steering committee materials, and leadership communications that effectively communicate program status, priorities, risks, and recommendations.
• Analyze operational performance and partnership metrics to identify trends, improvement opportunities, and execution risks, providing recommendations to leadership.
• Drive continuous improvement initiatives that simplify processes, improve operational efficiency, and increase organizational effectiveness.
• Partner closely with Product and Engineering teams to support launch readiness for new cross-border payment capabilities, ensuring dependencies, operational processes, and partnership requirements are successfully coordinated.
• Support strategic planning, quarterly business reviews, annual operating planning, and organizational prioritization activities across the partnerships organization.
• Mentor project and program managers, promoting consistent program management standards and operational best practices.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

Education and/or experience typically obtained through completion of a bachelor's degree in Business, Program Management, Finance, Computer Science, or other related fields. Typically 10+ years of progressive experience in program management, partnership operations, product operations, business operations, or related roles. Demonstrated experience leading large-scale cross-functional initiatives within financial services, payments, fintech, or similarly regulated technology environments. Experience coordinating initiatives across Product, Engineering, Operations, Risk, Compliance, and executive leadership. Strong executive communication skills with demonstrated experience developing presentations, dashboards, business reviews, and executive reporting materials. Experience establishing operational governance, business operating rhythms, KPI reporting, and scalable program management processes. Demonstrated ability to influence and drive alignment across matrixed organizations without direct authority. Strong analytical, organizational, and problem-solving skills with the ability to manage multiple strategic initiatives simultaneously.

Qualifications

• Experience supporting cross-border payment platforms, international banking partnerships, or emerging payment technologies.
• Experience supporting digital asset-enabled payment capabilities or technology-enabled financial services platforms.
• Familiarity with financial institution partnerships, payment networks, or global payments infrastructure.
• Experience supporting product launches or commercialization efforts for complex technology platforms.
• Experience with Salesforce, TaskRay, Smartsheet, Planview, JIRA, Confluence, or similar enterprise program management tools.

Skills

Strong executive communication skills, analytical, organizational, and problem-solving skills, and the ability to manage multiple strategic initiatives simultaneously.

Benefits

Base Pay Scale: $129,000 - $177,000 in Phoenix, AZ; $154,000 - $213,000 in San Francisco, CA. Additionally, candidates are eligible for a discretionary incentive plan and benefits, including healthcare coverage, a 100% Company Safe Harbor Match on your first 6% deferral, and a 12 weeks of Paid Parental Leave.