Sr. Partner Operations Manager

Overview

Sword Health is seeking a Partner Operations Manager to oversee the operational aspects of a portfolio of partner relationships. This role requires managing configurations, billing, integrations, and reporting for partners, leading implementations, and handling escalations.

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed
• Own account/partner business review prep and delivery for your portfolio
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early

Requirements

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity
• High initiative and sound judgment: you identify what matters and act without waiting to be directed
• A track record of building trust directly with external partners or customers, not just internal stakeholders
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background

Benefits

• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k) Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family