Sr IT Site Support Associate

About the role

Join a dynamic IT team that powers innovation across a global enterprise. As an IT Service Desk Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences. This is more than a traditional support role—it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace.

Why be a part of Advanced Energy?

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven, and like a challenge. Our employees collaborate and know how to have fun inventing, working, building, and winning together. At our core, we are Advanced Energy – powering the future, together.

POSITION SUMMARY

Join a dynamic IT team that powers innovation across a global enterprise. As an IT Service Desk Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences. This is more than a traditional support role—it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace. If you're passionate about technology, thrive in a fast-paced environment, and enjoy learning and growing your skills, you'll find exciting opportunities to make a difference and advance your career here.

RESPONSIBILITIES

• Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
• Manage system security, passwords, and data integrity to safeguard critical operations.
• Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
• Configure wireless devices for secure connectivity to corporate O365 email.
• Execute software installations, updates, and configurations based on ticketing workflows.
• Independently image, configure, and deploy new PCs across the organization.
• Maintain accurate records of PC inventory, assets, and support queues.
• Support phone systems and assist with user training on applications and tools.
• Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
• Test and recommend new software and operating systems for deployment.
• Participate in IT projects aimed at improving end-user experience and operational efficiency.
• Provide after-hours support as needed.

QUALIFICATIONS

• Strong customer service orientation and communication skills.
• Advanced knowledge of Windows 10/11 and TCP/IP networking.
• Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
• Ability to work independently, prioritize tasks, and manage projects effectively.
• Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE

• 5+ years in IT support roles with hands-on technical expertise.
• Proven experience supporting Microsoft PC environments and remote users via VPN.

EDUCATION

• Required: Associate’s degree in Computer Information Systems.
• PREFERRED: A+ certification, MCP, and Windows 10/11 certification.

BENEFITS

• As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:
• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both parents
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance