Sr. IT Service Management Specialist

Primary Requirements

• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Able to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Secondary Requirements

• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.

Additional Provisions

• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen.
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years.
• Military Service excluded. (Exception does not include military family members.)