Sr IT Project Mgr

Position Requirements

• Bachelor’s Degree - Information Systems, Data Analytics, Computer Science, Business, Accounting, Finance, Economics
• 5-7 Experience in program coordination, project management, or operational support roles, preferably in data, analytics, or technology enablement contexts.
• Exposure to data management, data governance, analytics, or citizen development programs preferred.
• Strong organizational and coordination skills with the ability to manage multiple programs, stakeholders, and requests concurrently.
• Excellent communication and facilitation skills, with the ability to explain standards and governance expectations to non-technical audiences.
• Customer-service orientation with a focus on enabling business value while maintaining appropriate controls and guardrails.
• Able to synthesize feedback and usage patterns into actionable improvements for standards, processes, and training.

Stakeholder Engagement and Support

• Serve as the primary “front door” for business users seeking access to data enablement capabilities, tools, and services.
• Triage incoming requests to determine appropriate level of support and route them to the correct platform, team, or process (self-service, advanced technical support, or enterprise-owned solution).
• Help business users interpret and apply governance and usage requirements in the context of their use cases.
• Shape demand by redirecting work to reusable assets, shared datasets, or existing solutions where appropriate.
• Provide clear, timely communication to business stakeholders regarding request status, next steps, and expectations.

Standards, Best Practices, and Continuous Improvement

• Act as a steward of enablement standards and best practices, reinforcing their application across programs and user communities.
• Identify gaps, friction points, and recurring questions related to standards or governance requirements and provide structured feedback to governance and platform teams.
• Support the design, documentation, and periodic review of standards, reference architectures, and operating procedures for enablement programs.
• Coordinate exception documentation, approvals, and scheduled reassessments to ensure ongoing appropriateness.
• Monitor program metrics and user feedback to recommend improvements to processes, standards, and support models.

Learning, Training, and Communities of Practice

• Develop and maintain role-based learning paths for citizen developers and other enablement participants in partnership with platform and training teams.
• Curate and organize training materials, standards, templates, and reference guides in a central, easily accessible location.
• Deliver or coordinate enablement sessions, office hours, onboarding workshops, and refresher trainings.
• Track participation, certification, and skill progression across enablement programs to inform capacity planning and targeting of additional training.
• Establish and facilitate communities of practice for tool users and program participants to promote sharing of patterns, reusable assets, and lessons learned.

Demand Management, Communication, and Change

• Identify common challenges, themes, and systemic issues across use cases and escalate them to enterprise governance and platform teams.
• Reduce duplication of effort by connecting teams working on similar or overlapping use cases and promoting reuse of existing solutions.
• Communicate changes, new features, deprecations, and roadmaps to enablement communities in coordination with platform owners.
• Coordinate pilots or phased rollouts of new capabilities for citizen developers, including participant selection, communication, and feedback collection.
• Gather structured feedback from users and communities of practice to inform platform and program roadmap prioritization.