Sr IT Change and Release Analyst

About the role

The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices.

Responsibilities

• Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model
• Drive process simplification, standardization, and continuous improvement across change and release enablement practices
• Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities
• Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models
• Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership
• Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes
• Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification
• Monitor and report on key metrics and provide actionable insights to leadership
• Support audit and compliance activities through accurate, complete, and defensible documentation
• Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication
• Support audit and compliance activities with clear, defensible documentation

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field
• Bonus Points: Experience working in a hybrid model with internal teams and managed service providers; Experience facilitating CAB or similar governance forums; Familiarity with CMDB and CI relationships; Experience driving process improvements or platform enhancements

Qualifications

• Bachelor's degree or equivalent experience in Information Technology, Business Administration, or a related field
• Experience in ITIL Service Transition, Change Management, and Release Management
• Strong understanding of IT infrastructure, technology trends, and industry best practices
• Excellent problem-solving and analytical skills
• Ability to communicate effectively with all levels of the organization
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Skills

• ITIL Foundation Certification
• ServiceNow Certification
• Change Management Process Knowledge
• Continuous Improvement and Process Optimization
• Collaboration and Teamwork
• Communication and Presentation Skills
• Technical Writing and Documentation
• Project Management
• Leadership and Mentorship

Benefits

• Medical, dental, and vision coverage
• Flexible work arrangements
• Parental leave and support
• Tuition reimbursement for continued education
• Annual Incentive Bonus
• 401(k) with employer match
• Paid Time Off (PTO)
• Competitive health benefits and wellness programs

Pay

$107,901.00 - $172,642.00

Schedule

Hybrid Flex or Remote Flex depending on the nature of the work and distance from the Durham headquarters