Change and Release IT Service Management Analyst

Responsibilities

• Cook up Change and Release Management process activities across multiple functions including operations, engineering, development, QA, project management, audit, and business stakeholders.
• Make sure processes are documented, reviewed, and approved in compliance to the established controls and procedures.
• Support process owners and business stakeholders in the assessment of risks.
• Proactively bring forward ideas and recommendations that improve operational effectiveness and service quality.
• Communicate Release status through regular reports and presentations to various audiences, including management and key stakeholders.
• Collaborate with cross-functional teams to identify Change and Release requirements and dependencies.
• Develop and maintain Change and Release documentation including release notes and implementation plans.
• Promote the development and enhancement of Change and Release management processes and practices.

Qualifications

• Experience in IT Service Management, technology operations, project coordination, business analysis, or process improvement.
• An analytical and problem-solving experience.
• Experience coordinating activities across multiple teams, projects, or operational functions.
• Experience in Change and Release Management is a plus.
• A detail-oriented mindset with a focus on accuracy and precision.
• Ability to manage multiple priorities in a fast-paced enterprise environment.
• A Bachelor’s degree in information systems, Computer Science, Business, Finance, or related field is preferred.
• 2+ years’ experience in Information Technology, Service Management, Service Operations, or related experience in Change Management, Release Management, Incident and Problem Management.
• 2+ years’ utilizing ITSM tools, such as ServiceNow.
• Plus: ITIL v4 certification, Experience utilizing ServiceNow, Experience with Release and Change management tools and version control systems, Familiarity with Agile and DevOps methodologies.

Location

This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products