Sr. Systems Analyst - Change Management

About the role

This role is categorized as hybrid. The successful candidate is expected to report to either the Austin TX IT Innovation Center or the Warren Michigan GM Technical Center 3 days per week (T-W-Th).

Responsibilities

• Partner with business, product, technology, and operations stakeholders to define and lead the change management strategy for major technology transformations.
• Analyze target systems, future-state workflows, role changes, and dependencies to understand how technology shifts will impact ways of working across functions and geographies.
• Partner with business unit leads to evaluate software and hardware options and identify the right solutions for their specific needs.
• Translate system capabilities, process changes, and deployment milestones into clear change impacts, readiness needs, and adoption priorities for each business unit.
• Assess needs, define and manage business, functional, and technical requirements, and translate them into backlog-ready work products that support delivery.
• Validate that solutions align with business needs and technical requirements.
• Document current-state and future-state business process flows, upstream and downstream integrations, role impacts, operational dependencies, and supporting solution documentation to ensure new systems support business needs and enable successful change.
• Work closely with product managers, architects, engineers, and implementation teams during solution design and implementation to align change strategies with integrations, access models, deployment sequencing, and go-live plans.
• Clarify requirements, resolve gaps, and support a strong handoff into delivery.
• Assess organizational readiness by evaluating stakeholder alignment, user preparedness, support coverage, and business process changes. Identify risks tied to rollout and adoption.
• Lead impact assessments, stakeholder plans, readiness checkpoints, mitigation actions, and transition plans needed to support successful implementation of new platforms, tools, and ways of working.
• Use pilots, demos, system walkthroughs, test outcomes, and feedback loops to identify adoption barriers early and drive adjustments that improve usability, clarity, and rollout effectiveness.
• Partner with technical and operational teams to validate that role-based access, workflow ownership, escalation paths, and support processes are in place to enable a smooth user transition.
• Validate delivered capabilities against business needs, functional requirements, technical requirements, and intended workflows through testing support, user validation, and coordination of issue resolution activities tied to rollout and adoption.
• Monitor change effectiveness through adoption metrics, readiness indicators, user feedback, and post-launch performance trends to measure sustained behavior change and business outcomes.
• Serve as the subject matter expert in change management for technology transformation initiatives, advising teams on stakeholder engagement, implementation risk, change readiness, and long-term adoption strategy.
• Lead highly complex, cross-functional initiatives with a balance of strategic leadership and hands-on execution, ensuring high-quality delivery, strong coordination, and on-time outcomes.
• Capture and share lessons learned, repeatable methods, and best practices across teams to strengthen enterprise change capability and improve future transformation programs.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, Organizational Change, or a related field, or equivalent practical experience.
• 12+ years in an applicable business environment, including experience in change management, transformation delivery, enterprise program execution, systems analysis, or related work.
• Strong experience leading change management for large-scale technology transformations in a complex enterprise environment.
• Experience supporting SaaS platform implementations, enterprise collaboration tools, digital workplace modernization, or AI-enabled workflow transformation.
• Strong systems analysis experience, including requirements definition, translation of requirements into backlog-ready work products, process analysis, solution documentation, business-unit impact assessment, and validation of solution fit.
• Experience partnering closely with business stakeholders, product teams, engineers, architects, and implementation partners.
• Experience documenting current-state and future-state processes, dependencies, and integration points across multiple teams or business units.
• Demonstrated ability to translate technical changes into business impacts, readiness needs, and adoption strategies.
• Experience supporting solution validation through testing, user feedback, and issue resolution activities.
• Strong communication, facilitation, stakeholder management, and cross-functional leadership skills.
• Prominent ability to lead complex initiatives, manage competing priorities, and deliver high-quality outcomes on time.

Skills

• Bachelor’s degree in Information Technology, Business, Engineering, Organizational Change, or a related field, or equivalent practical experience.
• Master’s degree preferred; technical discipline preferred.
• Change management certification such as Prosci or CCMP.