Sr. Implementation Manager (SFDC & CRM)

About the Company

ecoATM is a technology company and pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people worldwide to join the mobile device re-use revolution, getting billions of used smartphones out of the e-waste cycle and into the hands of people who lack affordable access to the latest mobile technology. Our employees are our greatest strength and the key to our continued growth and success.

About the Role

We are seeking a Senior Implementation Manager with deep Salesforce (SFDC) and CRM expertise to lead end-to-end implementation initiatives across the organization. In this highly cross-functional role, you will own the strategy, planning, and execution of complex CRM implementations — ensuring seamless adoption, strong stakeholder alignment, and measurable business outcomes. You will serve as the primary liaison between business units, technical teams, and external partners to deliver solutions that scale with ecoATM's rapid growth.

Responsibilities

• Lead full-lifecycle Salesforce implementations, including requirements gathering, solution design, configuration, testing, and go-live support
• Configure and optimize SFDC objects, workflows, validation rules, page layouts, reports, and dashboards to meet evolving business needs
• Partner with Salesforce admins and developers to deliver scalable technical solutions aligned with best practices
• Manage sandbox environments, release planning, and deployment pipelines in coordination with the technical team
• Evaluate and implement AppExchange solutions and third-party integrations as needed
• Drive enterprise-wide CRM strategy and roadmap, ensuring alignment with business goals and customer experience objectives
• Oversee migrations, consolidations, and enhancements to CRM systems, ensuring data integrity and minimal disruption to operations
• Develop and maintain CRM governance frameworks, including data standards, access controls, and documentation
• Identify opportunities to improve CRM adoption, user experience, and data quality across business units
• Lead project planning and delivery for complex, multi-stakeholder implementation initiatives using structured project management methodologies (Agile, Scrum, or Waterfall as appropriate)
• Build and maintain detailed project plans, risk registers, and status reports; proactively manage issues and escalations
• Facilitate requirements workshops, design sessions, and UAT cycles with business stakeholders across Sales, Marketing, Operations, and Customer Experience
• Manage relationships with external implementation partners, system integrators, and vendors
• Drive change management and training programs to ensure high adoption rates post-launch

Required Qualifications

• 7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce
• Proven track record of leading end-to-end Salesforce implementations in a complex, fast-paced environment
• Salesforce Administrator certification (required)
• Deep understanding of Salesforce configuration, data modeling, and integration patterns
• Demonstrated experience managing cross-functional projects with multiple stakeholders and competing priorities
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
• Excellent communication and facilitation skills; comfortable presenting to executive audiences

Preferred Qualifications

• Additional Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder
• Experience with data migration, ETL tools, and CRM integrations (e.g., MuleSoft, Boomi, or similar)
• Familiarity with retail tech, kiosk operations, or consumer electronics industries
• PMP, PMI-ACP, or equivalent project management certification
• Experience working in a high-growth or PE-backed company environment

Schedule & Location

Remote, USA. Business travel approximately 10%.

Pay & Benefits

Base pay range: $135,000 – $175,000 + bonus potential. Base pay offered may vary depending on job-related knowledge, skills, and experience. This position may also be eligible for short-term and long-term incentives based on individual and company performance.