CRM Implementation Manager

About the role

We are seeking a highly organized and cross-functional CRM Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization.

Responsibilities

• Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking
• Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives
• Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities
• Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout
• Coordinate user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases
• Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications
• Support CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams
• Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems
• Assist with CRM training coordination, user onboarding, documentation, and adoption support initiatives
• Maintain CRM project documentation, standard operating procedures, and implementation best practices
• Support vendor coordination and implementation partner management activities as needed

Qualifications

• Bachelor’s degree in Business, Marketing, Information Systems, Project Management, or related field
• 5+ years of experience supporting CRM implementations, business systems projects, project management, or commercial operations initiatives
• Experience participating in CRM implementations or enterprise technology deployments
• Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders
• Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities
• Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
• Understanding of business process mapping, operational workflows, and change management principles
• Strong communication and stakeholder management skills
• Experience supporting user training, onboarding, and adoption initiatives
• Detail-oriented with strong documentation and follow-through capabilities

Preferred Qualifications

• Experience in manufacturing, B2B, distribution, or commercial operations environments
• Experience working with CRM implementation partners or system integrators
• Familiarity with ERP, marketing automation, ecommerce, or customer data platforms
• Experience with project management tools and methodologies
• Exposure to data migration, CRM integrations, or enterprise data initiatives
• PMP, Agile, or related project management certification preferred