Sr I O Engineer

Our Company Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About the role

The Epic Systems Configuration Architect (ECSA) / Sr I O Engineer serves as the enterprise technical authority for Epic infrastructure, client deployment strategy, interoperability services, API management, and technical architecture governance. Operating within a highly engaged team that manages our critical medical records infrastructure, this role is dedicated to ensuring secure, highly available, and performant access to enterprise Epic applications while eliminating single points of failure. The ECSA will lead technical strategy, drive complex troubleshooting, and optimize system infrastructure utilizing advanced tools such as Epic System Pulse analytics. This is an exciting opportunity to work with cutting-edge healthcare interoperability technologies to directly improve clinical application performance across our global network.

Responsibilities

• Serve as the enterprise technical authority for Epic infrastructure architecture, client deployment strategy, and technical governance to maintain secure, highly available access.
• Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments.
• Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing.
• Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR.
• Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness.
• Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools.
• Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management.
• Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing.
• Leverage enterprise-approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement.
• Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace)
• Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service)
• 5+ years of experience with Epic client/server architecture and technical infrastructure deployment
• 5+ years of enterprise systems administration experience with Windows Server
• 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect)
• 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration
• 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues

Preferred Qualifications

• Epic certifications in Client Installer Administration, System Pulse, Care Everywhere, or Interconnect API/FHIR
• 7+ years of enterprise systems administration experience
• Experience supporting large-scale, multi-region, or multi-instance Epic implementations
• Experience leading Epic infrastructure upgrades, migrations, and technical cutovers
• Experience supporting cloud, hosted, or hybrid Epic environments
• Strong knowledge of Epic infrastructure architecture, health information exchange initiatives, and enterprise security standards
• Demonstrated capability in disaster recovery planning and operational readiness
• Experience utilizing advanced automation and diagnostic tools to optimize operational efficiency and workflow productivity

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.