Sr. HR Business Partner

About the role

The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the IXD PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

Key job responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business.
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities.
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR.
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.
• Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion.
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy.

About the team

AMXL-Fulfillment Centers, Sort Centers, and Inbound Crossdock (AMXL-FC/SC/IXD) ensures Heavy/Bulky packages move safely and efficiently to AMXL-DS to be delivered to our customers. In AMXL, most of our sites are collocated with different combinations between FC, SC, IXD, and DS.

The AMXL-FC/SC/IXD PXT Team is a diverse team that inspires intellectual curiosity, champions growth and innovation, fosters agile partnerships and supports the business and stakeholders through policy parity and process improvement. Our mission is to leverage technology, existing and new mechanisms and human intervention to deliver the best experience for all Amazonians. Our PXT team provides strategic and tactical leadership direction to support our internal customers: associates and operations leaders.

Basic Qualifications

• 5+ years of human resource generalist, or 5+ years of operations, customer service, retail, distribution, shipping, logistics, healthcare, hospitality or manufacturing experience
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Bachelor's degree
• Experience using data and high-judgement to drive business decisions

Preferred Qualifications

• Master's degree, or MBA
• Experience supporting large employee populations in manufacturing, retail, distribution, or similar operational environments
• Knowledge of employment law, employee relations, and HR compliance requirements
• Experience resolving sensitive employee relations issues
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement
• Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams